Matthew Maschler:
Welcome to the Real Estate Finder podcast. I’m Matthew Maschler, real Estate broker with the signature Real Estate Finder, company of Signature Real Estate Companies. And with me, the cohost of the Real Estate Funder podcast, Stacy Garcia, and also today,
Jill Glanzer:
Jill Glanzer
Matthew Maschler:
Hi. Good morning ladies. How are you? Good. Awesome. All right. So Jill, I have a question for you. Yes. Battle the bands. Yes. You rocked it. Yeah. Tell what, what happened? What, what did we do last week?
Jill Glanzer:
So, battle of the Bands was a fundraiser for Golden Bell Education Foundation, which is part of the Boca Chamber
Matthew Maschler:
Chamber of Commerce.
Jill Glanzer:
Chamber of Commerce. Yep. Boca is home. Chamber of Commerce is awesome. And we did, we basically got together as different business people and we had to learn a musical instrument that we had no proficiency in whatsoever, ever.
Matthew Maschler:
So it’s about all the bands, and I’m thinking like Bill and Teds, but no, it’s not like you’re in an actual band that you play on the weekends. You had a form of band. We
Jill Glanzer:
Had a form of band with other business professionals, and each of us had a fundraising goal where we had to raise funds as part of this, and we had to come up with a band name, and we each had to learn an instrument, and there was a singer, and they gave us the name of the song through School
Matthew Maschler:
Of Rock. What song did you sing?
Jill Glanzer:
We sang Whole Lot of Love by Led Zeppelin.
Matthew Maschler:
All right. And and what and what did you
Jill Glanzer:
Play? I played the drums. Nice. It was fun. You didn’t get to choose a song. No. They chose it for you because of course, every song has a different level of proficiency that you need to learn, and they’re not gonna choose really hard songs for the first song, so.
Matthew Maschler:
Gotcha. It is a whole lot of love. A hard song.
Jill Glanzer:
It can be, but, but they definitely simplified it for us.
Matthew Maschler:
And I And you never played the drums before?
Jill Glanzer:
Never played the drums before.
Matthew Maschler:
So I was there, Stacy was there mm-hmm. <Affirmative>, and and Joe was amazing. She dropped out, raised a lot of money. What was the charity for?
Jill Glanzer:
The charity is for K through 12 schools in Boca Raton to raise money for different programs and, and, and resources that they need that they can’t get through regular funding.
Matthew Maschler:
That is so cool. Very
Jill Glanzer:
Cool. Yes. That is
Matthew Maschler:
So cool. And then in the meantime, as you’re practicing, and, and did you have an offer like the day of the, the day of the Battle of the bands?
Jill Glanzer:
What do you mean? An offer, like
Matthew Maschler:
As a real estate agent?
Jill Glanzer:
I had something else, but it wasn’t an offer.
Matthew Maschler:
Oh, you had, you had a client co cuckoo on you.
Jill Glanzer:
I had a client go ccu, but, you know, I tried not to let it stress me out.
Matthew Maschler:
<Laugh>. That’s funny. That’s the problem with this job
Jill Glanzer:
Doesn’t have nine to five. Yeah. It can be quite the roller coaster.
Matthew Maschler:
It can be. It can be. So
Jill Glanzer:
That was a very cool you did a great job. Thank you. Yeah,
Matthew Maschler:
A
Jill Glanzer:
Lot. Money. Its a lot of fun.
Matthew Maschler:
So I I don’t think I wanna do that. No, no. I have no interest in playing a guitar or drums or singing.
Jill Glanzer:
Yeah. I would
Staci Garcia:
Like to, to learn how to do it, and I would do it in front of people, but I don’t know if I’d have the dedication to, did you have to go every week?
Jill Glanzer:
So it started out with singular, you know, lessons one on one with the drum instructor, Uhhuh, and then it went to band lessons once a week. And then as it got closer to the Battle of the Bands, it was like three times a week. And it was intense. It was a lot of work.
Matthew Maschler:
Can you choose your band mates?
Jill Glanzer:
Not normally. Mine was a little different. Mine was made up of all leadership, Boca people uhhuh, normally when you’re doing this, they choose the band mates for you. So put different people together.
Matthew Maschler:
So if we wanted to form the signature real estate finder rock band to compete with, you know, on drums, Travis, it
Jill Glanzer:
Might be tough, but if you know somebody at the Chamber, you might be able to make it happen.
Staci Garcia:
<Laugh>.
Matthew Maschler:
All right. I don’t know. I’ll have to ask. Am I, I don’t just, like, I didn’t wanna go repelling down that building. Yeah. I’d sponsor a team. Yeah. So I’d sponsor a band, but I, I don’t wanna, I thought about it right. For for a minute. Cause I did the ballroom battle in 2018. That’s
Jill Glanzer:
A lot. Yeah.
Matthew Maschler:
But I’ll do that. I’ll dance, but I’m not saying they’re playing an
Jill Glanzer:
Instrument. See, and I don’t think I could do the dancing.
Matthew Maschler:
Oh, you totally could. Yeah.
Jill Glanzer:
Oh,
Staci Garcia:
Well, and that’s
Jill Glanzer:
Pretty intense.
Staci Garcia:
The winner goes back in one year and they perform again. Yes.
Matthew Maschler:
Same song or different song.
Jill Glanzer:
Okay. So the winner for Battle of the Bands has to perform the same song the following year, and they learn a new song. So it’s two songs. Well,
Staci Garcia:
That’s even more commitment.
Jill Glanzer:
A lot of commitment. And
Matthew Maschler:
What’s the loser Dish punishment?
Jill Glanzer:
Nothing
Matthew Maschler:
<Laugh>
Staci Garcia:
Do they? Do you get anything? If you don’t win,
Jill Glanzer:
You, you get the honor of raising funds for Golden Bell. Actually, Thursday night though, there is a really cool reception that we get to go to, like a cocktail Thursday night before Thursday night This week. Oh, this week. It’s like a reunion of sorts.
Matthew Maschler:
A band reunion. It did seem like they, we getting band back together. Very
Staci Garcia:
Comfortable. You know, the that event, because Ryan from the Y M C A, he was the mc and he loved doing it. So he’s, I guess he’s the guy. Yeah. And it seemed like every year they’re getting more better. And, and
Matthew Maschler:
What did Brian from the Y M C A do?
Staci Garcia:
He was the mc.
Matthew Maschler:
He was the mc for the night. It was
Staci Garcia:
Great. Uhhuh.
Jill Glanzer:
Yep.
Staci Garcia:
Mr. Brian. We call him
Matthew Maschler:
Mr. Brian. Mm-hmm. <Affirmative>. Nice.
Jill Glanzer:
Yeah, it was great.
Matthew Maschler:
All right. Y M C a home of the BRC W Summer Smash
Jill Glanzer:
<Laugh>. Yeah.
Matthew Maschler:
Which by the way, just launched. If you wanna watch the wrestling show that we did at the Y M C A check out on YouTube season two episode one just launched on YouTube. And, and then we had the my dancer from when I did the ballroom battle to do somebody’s opening number. So we get to get to see her dance. Cool. So I don’t think I dressel either. <Laugh> <laugh>. All right. So welcome to the Real Estate Finder podcast. We’ll get back on the subject. We have, we have a couple of things going on in the real estate market. It’s actually funny where I’m teaching a class this afternoon called Help My Listing is not selling. And you know, it seems like it’s a, you know, in the last year that houses so so quickly that a lot of real estate agents are scratching their heads.
They don’t know what to do in this market, which I don’t think it’s a buyer’s market, you know, maybe it’s not the seller’s market that it used to be. Maybe it’s more evened out. But but real estate agents have to do a lot more. We, we spent a lot of time, but in, you know, in the last year, prepping the house for listing. Cuz once we listed it, you know, it’d be like, go, and we get all these showings and all these offers. So the skills that we had to learn and do were different than, than this. But really for, for this afternoon, what I’m planning on, on talking about is really the basics, right? And especially for, for newer agents, going back to the basics on what to do when you get a listing and how to best represent the listing with, with photographs and open houses and advertisements, traditional and, and modern.
And, and, and basically, you know, basically it’s a new class, but it’s, it’s all the old stories. And, and that’s where I am in my career or my age, that like, nothing is new. Mm-Hmm. <affirmative>. Cause even in that hot sell hot sellers market that we had last year, at the beginning of this year, right? It was you know, I’ve seen the hot sellers market before. So certain things I, what I had to do with, with my agents, you know, with Jill, was we had to undo certain things that we always did because we had to react to the time. So it’s just a, a matter of recognizing it. So I hope all my real estate agents tune into the class today because it’s, it’s important help. My listing isn’t selling. Even if you don’t have a listing, it’s important to go because you wanna understand what the real estate market is, and you wanna be able to answer questions that sellers have.
And all those things will, will be covered in our class today. And it’s one of the benefits of the signature real estate companies, not just my finder team, but but all the different agents at signature real estate companies you know, the amount of support that we get from our broker, Ben is amazing. And, you know, I’m gonna break down for a minute, and not to be too much like a commercial for signature real estate companies, but it can be. So if you’re a real estate agent and looking to make a change in your career, I always say I’m hiring agents. And if you wanna become a real estate agent you know, we’re training and teaching agents to become real estate agents. And off the bat, from day one, we have on Monday mornings, we have a Monday morning meeting.
It’s 10 minutes at 8 45 or 8 50, 10 minutes on Monday morning. And, and what that does is, you know, maybe 20 years ago when you, you know, when you worked in an office or worked for a company, you came in on Monday morning and you said good morning to your friends and said, how was your weekend? Well, you know, during Zoom and people feeling a little isolated or a little lonely that Monday morning meeting replaces coming into work Monday morning staying, how’s your weekend? And it’s good to hear from the company what’s new, what’s going on re reminding people about company policies. And you know, not, there’s not a ton you can do in 10 minutes, but it’s a good welcome to the work week. It’s a good transition from the weekend to the work week. Then on Wednesday mornings we have a one hour coaching which where we go in depth in the state of the market where we are tools, techniques, and tricks on getting listings and how to talk to buyers and sellers and how to, how to, how to attract customers, et cetera.
Management we have a there’s a manager at Signatures called Sarah. It’s not a real person, Sarah. It stands for Signature Agent Resource and help Sarah. And if you have a question, right, how do I do this? Or how much is that? You can email Sarah. You can call and then manager answer the phone, or there’s a zoom room from 7:00 AM to 7:00 PM you can log in and speak face to face with a manager through Zoom. So just off the bat without anything special, just those three things. The Monday morning meeting, the Wednesday coaching, and the access to a team of managers by email, phone and Zoom is something that, you know, maybe other firms have something similar, but it can’t be as good as what we have at Signature Real estate companies. So hopefully all of our agents are taking advantage of of all the things and training and teaching and management and marketing that signature offers.
So that’s my little plug. A question came up last week at the end of the show. And it’s about houses in the multiple listing service. And when you see a house in the mul multiple listing service, there’s different statuses. So there used to be a status called new. So for the first two weeks in the mls, the house would show as new, they took away new it’s just active. So you list a property, it’s active, active means it’s for sale. When you get a contract, a buyer, you know, not just an offer. When you get a contract signed between the buyer and seller, that means the house isn’t available anymore. So the house is no longer active. It used to be called contingent, now it’s called active, but under contract. And that’s the status where you have a contract, but there’s, the buyer has some outs, whether it’s an inspection contingency, an appraisal contingency, a home sale contingency.
The buyer has some outs. So the seller’s saying, yeah, we have a contract, but if you wanna come and take a look and make a backup offer, you know, we, we would accept that mm-hmm. <Affirmative>. And then if there’s no contingencies, we can use a status called pending. And that means it’s just waiting until the close. So I wanted to talk about the sweet spot between active and active under contract, which used to be called contingency. I’m gonna call it, we’re gonna call it contingent for the purposes of this conversation. You know I don’t like it when an agent calls me up and says, hi, I see your listing at 1 23 Main Street. Is it still active? And I’m like, yeah, it says it’s active at the mls. If it’s active in the mls, it’s active. I used to even put something like that in the broker remarks.
If it’s active, it’s active. But there’s a moment, right, where it’s not under contract, where you’ve negotiated both sides and there’s a moment where like, it’s out for signature and one side signs it and, and you’re waiting for the other side to sign it. So what, this is the question, what do you do when you have a listing and you get a showing request while the documents are out for signature? Do you accept the shown request and show? Do you reject the shown request? Do you tell them what’s going on? How, how do Jill, how do you handle that situation?
Jill Glanzer:
So for me, I’m very superstitious. Mm-Hmm. <affirmative>, I don’t like ruining things. I call that like
Staci Garcia:
Realistic, almost. Yeah,
Jill Glanzer:
Realistic. So it really, well, obviously it depends on the seller situation. If like, their kids are home and they just had like three showings by the buyer who made an offer and we’re literally almost done with negotiation I will ask the seller, do you still wanna show, I don’t like saying things to a prospective buyer that wants to see, like, cuz here’s the thing, if I say to the perspective buyer, Hey, we are right now negotiating a contract and let’s say something happens right before that and it doesn’t go under contract. And then now that buyer doesn’t wanna see the house because either A, they don’t wanna be in a bidding war. Some buyers are very sensitive to that. They’re just like, no, I don’t even wanna see the house if they’re negotiating with someone else. I don’t, I don’t wanna be a part of that.
So I don’t like to stop anybody from seeing the house. If there’s an opportunity still that that other contract isn’t gonna happen. Okay. I’m very, very superstitious and I feel like everybody should have that opportunity equally. And they don’t need to know everything that’s going on in the background because it may or may not happen. Right? Right. So I’ll still show it if the seller’s okay with it, if the seller’s like, I just showed my house a hundred times and this other buyer saw it three and we’re about to sign and I think it’s gonna happen and I don’t wanna show it, I’ll just tell the prospective buyer or the buyer’s agent, Hey, listen, let’s, you know, they can’t show it today. And I’ll kind of like postpone it mm-hmm. <Affirmative> until
Staci Garcia:
I do the opposite. Tell me, I say I have a contract out, I’m waiting for a signature, and if it ends up falling through, I would be happy to show it to you. You, I don’t even bother my seller. And I write on their, I save their information and I say, I’m gonna save your information and if this deal falls through, I will be more than happy to call you first. And then I save their name and right next to their first name, I put the address of the house, the name of the house, I ca I have names for houses. So I call the house name right next to their name. And so if a deal does fall through, I just search my phone for the house name and then all of the people who called to see it after it was already in that situation, I just write down the line, text every single one of them and say the deal fell through. You know? And I will, sometimes I’ll even write, the inspection was great, it wasn’t that. And and then I wait for all of them to return and say, you know, what their status is, if they wanna see it or not.
Jill Glanzer:
I hear you. And I think it is a delicate balance. Mm-Hmm. <affirmative>, like, I just had this happen to me. I had a property that was about to go under contract. I had a buyer call me, they wanted to see it that Sunday and we were about to sign and I told the seller, I was like, listen, I got a call from Soandso. He’s like, oh, then play hardball with the current buyers, right? And try to hold it off. And I basically told him, no, you can’t do that. Yeah, I don’t like that. I go, we’re not playing hardball number one, it’s a first showing. You don’t even know if they like the model house. Mm-Hmm. <affirmative>, you don’t even know if they like the neighborhood we’re not holding off on. And that’s the whole thing is there’s always a guy, right? But I’m not gonna hold off on somebody who actually wants this house.
Right? Okay. Mm-Hmm. <affirmative>, the house has been on the market for a little bit and this person likes the house, they want it, we’re about to come to an agreement, right? I’m not gonna play hardball and go, well I have a first showing tomorrow. So really what I did with that car, that buyer is I sort, I did, I didn’t really tell them yet because I wanted this thing signed. So it did get signed that day. And then I could say to the perspective, buyer, listen, you know, it went under contract just now. I didn’t really tell them while it was happening because again, I get very superstitious. Mm-Hmm.
Staci Garcia:
<Affirmative>, I mean, I get this,
Jill Glanzer:
It’s different. It’s a different approach. And it doesn’t mean yours is wrong. I hear you.
Staci Garcia:
I get superstitious as well. But I kind of think that’s realistic because on not all of as is with the right to inspect. And then the whole thing falls through. Not all of them go through. So I do, and after, let’s say it falls through, I say to my seller, don’t worry about it. I’ve got a list of numbers of people who wanted to see it. And then they’re like, when I’m like, you know, people never stop calling and I take them and I make a list and I will text every second person on the list. They’re happy. Cuz then they’re like, oh cool. Awesome. Thanks.
Matthew Maschler:
See what I would do, what I usually do is I, I I also want a show cuz I don’t have a signed contract. So a lot of it depends on how far in the future is the showing. Right. If it’s four days from now,
Jill Glanzer:
Just confirm
Matthew Maschler:
It. I’ll confirm it. And then when I get the, when I get the offer, then I’ll, I might say, Hey listen, we got an offer. But you can still show usually they, they’ll cancel it. You know, maybe I’ll wait until the the check’s in mm-hmm. <Affirmative>, you know, but but yeah, like you, like sometimes people cancel right away or cancel on inspections and you, you gotta get a sense of it. What happened to me two days ago I had three showing set in for my buyer. And we see the first two when we get to the third house there, there were people moving in. The listing agent never marked. Oh my God. They never penned the deal.
Jill Glanzer:
It was for rent and for sale.
Matthew Maschler:
They never, they never penned the deal. Oh. And they accepted, they confirmed my appointment. Yep. So why did they confirm my, my appointment? I so frustrated.
Jill Glanzer:
So Matt and I were working together on that deal and yeah, I spoke, it’s like you show up at the house and they’re like, oh, we just signed a lease cuz it was for sale. And from at this person we were showing was looking for sale. And we’re like, really? Like we had a showing set up. I set up this showing a while back, it’s confirmed look. And they’re like, I’m sorry. They were super nice. So we were lucky. But
Matthew Maschler:
By the, by the way, when, when Jill said, look, she picked up her phone and then put it down <laugh>, she said, look,
Jill Glanzer:
I was trying to show them on showings. I’m like, I had a showing right here. And, and then of course has to, it kind of, it’s really not good because it makes your buyer that’s with you think, why don’t you know this? There’s no way we would’ve known. The agent never alerted us. They didn’t cancel the showing.
Matthew Maschler:
Yeah. They didn’t cancel the, they they, they confirmed the showing and then they didn’t cancel it, the jackass. So I like to report those people cause no, because it’s, it’s frustrating, right? When I call someone and they say, and it shows active and then they say, oh no, I’m sorry, we can’t show it. There’s a contract. I’ll, I’ll go in there unless I’ll hit report because you, it does none of this works. It all breaks if the information is not it. Correct. And update it. And it, you know, I remember, cause I’m old, I remember when it would take like a day to update, like everything would update at midnight, you know, then it would update every hour and then it would update when it, when it started updating every 15 minutes, it was amazing.
Jill Glanzer:
Now it’s instant.
Matthew Maschler:
Now it’s instant. It’s instant. You gotta be quick. And that’s, that’s one of the reasons why we’ve turned into this whole 24 7 business. Because when, when the, when thes didn’t update until every night at midnight. Well, okay, if I waited at two or three days, nobody really cared. But, but everybody expects this information to be accurate. So so when do you, when do you market contingent? Like
Jill Glanzer:
When do I market? Okay, so there’s two statuses, right? You’re saying active under contract.
Matthew Maschler:
Right? I, but I said that for the purpose of this conversation.
Jill Glanzer:
Okay. Contingent, when do I mark a contingent? Once the contract is signed and executed by both parties, I
Matthew Maschler:
Don’t Same day. Same day.
Jill Glanzer:
Same day.
Matthew Maschler:
And you, when
Jill Glanzer:
When I, when we were out of inspection period,
Matthew Maschler:
Out of inspection. So, so it could be signed, it
Staci Garcia:
Could be 10 days later,
Matthew Maschler:
It could be five days later. It’s still showing
Staci Garcia:
As active. And if people are asking me, when are you gonna change it? You know, the buyer usually is like, please change it. You know, I said, oh I will, I’ll get to it. Right. Right. I promise. Cause
Jill Glanzer:
You don’t want the hi it in the history. If
Staci Garcia:
It doesn’t, I don’t want it to bounce back.
Matthew Maschler:
And she still wants the buyer to come in because so many buyers cancel. Yeah.
Jill Glanzer:
Matt, are you gonna report
Matthew Maschler:
Her <laugh>? No, no, no, no, no. I’m just kidding. Kidding. No, because I’ll tell you what cuz cuz she’s showing it as active. If I call and make the appointment, she’s still going to give me the appointment. I will. Yeah. So she’s not saying anything inconsistent. Okay. If I called up, if it’s active and I called up for an appointment and she says, I’m sorry. No, it’s under contract. Got you. That’s the, that’s the problem.
Jill Glanzer:
She’ll still show
Staci Garcia:
It. I will show it. And usually I’ll say if my seller is a little, you know, like, ugh, you know, but they’re not because they understand and I’ve explained it up front, that they’re gonna pay for the inspection and they’re gonna do it, but it doesn’t mean that they’re the buyer. So. Right. Let’s continue to show it. Cause
Jill Glanzer:
You feel like you’re missing out on buyers during the inspection period. That might only be five or seven days now. No buyers are looking at it. And then when it does fall through, now they’re asking why.
Matthew Maschler:
So, so when, so when the, when it falls through, instead of having to put it back on the market, she has three buyers ready will Yeah. Ready to go.
Staci Garcia:
They’re not signed as backup unless they get a chance to see it. No one had a chance to
Jill Glanzer:
See it. You understand it. It’s a good strategy.
Matthew Maschler:
And the agent isn’t showing the back them as backup cuz the agent’s being lazy. Yeah. Because if you’re a buyer out there, you want to see it, even if it’s not, if it’s pending, but if it’s contingent mm-hmm. <Affirmative>, you want to see it because while it’s contingent things happen and you can let this, the, the seller know that you’re interested. Now the seller will play a little bit more hardball on inspections. And if the buyer backs out true. Puts you right in. So during those bidding war teams, this is what Stacy had to do to get her buyers in. And there were so many buyers that got frustrated and you know, Stacy and I would talk about what we could do to get our buyers bids won and this, this was always one of ’em. But even in, in this market that’s a little bit more level, you as a buyer, you still want, there’s still not that much selection. So you don’t, if, if if, if there’s an offer, if there’s a contract on a property that you’re interested in, stay interested.
Jill Glanzer:
What if there’s a loan approval deadline of 21 days? Do you keep it off?
Staci Garcia:
No. Mm-hmm.
Jill Glanzer:
Okay, then wait,
Staci Garcia:
Have a little bit of a conscience there.
Matthew Maschler:
<Laugh>
Staci Garcia:
<Laugh>, it’s mostly through the as this inspection, spec inspection.
Matthew Maschler:
And then the other thing about that is, if the loan approval deadline versus the inspection during the inspection, the buyer can cancel on a whim. Right. They could just not feel good that day. They could just change their mind. The loan approval deadline’s a little bit different. They technically have a legal obligation to apply. Correct. And if they showed you any kind of preapproval or if you got any kind of sense of them, they’re, they’re much less likely to commit like bank fraud to get like denied. So it’s not just on a whim, they, they, the buyers want to buy the house at that point. So it’s a little bit more, they, they’ve put up a, a first deposit, maybe even a second deposit. They’ve made the decision to buy the house, not just in the offer, but after the inspection period ended. So, you know, the buyers are in and, and therefore you can be a lot, a little bit more confident that you’re gonna close. But yeah, even the, the one that we did last week, like everybody, you know, the, the high fives and stuff, listen
Staci Garcia:
Yeah. Don’t high five.
Matthew Maschler:
Yeah. Not, not throwing inspection periods. I mean, the buyer can change their mind, but we’re out of inspections on
Staci Garcia:
That. I do have buyers ask me if there’s a kick out clause, right? A kick, a kick out clause a kick out addendum in the original first offer contract. That’s, you know, the, while I’m waiting and a buyer calls and says, hi, I would like to see this listing. And I say, okay, well we’re about to be under contract. I will take down your information and you’ll be the first that I will call. And they’re like, don’t you have a kickout clause?
Matthew Maschler:
I’ve never had a buyer ask them about that. Really? And the, the, the buyer, the buyer’s asking you if the seller has the right to kick a buyer out because they got more money. Yep. Yeah. Generally we don’t have that.
Staci Garcia:
Yeah, I know. And I said, no, I don’t <laugh> mm-hmm. It does exist in our paperwork, but we, we just don’t, uses not something that’s used often. So I had been using over the summer mm-hmm. <Affirmative> the escalation, cl escalation and addendum, which means that it’s
Matthew Maschler:
Kind, but, but that’s the buyer making an offer. Right? The buyer making an offer and they’re, they’re saying, okay, here’s my offer of, of x number of dollars. And also if you get a higher offer, I’m willing to go y above
Staci Garcia:
Exactly
Matthew Maschler:
A max. But the kick out clause, really where that comes in is in conjunction with a home cell contingency. Right. So if if the buyer has this a home to sell somewhere else, then, and the seller’s really not comfortable with that, and the seller can say, okay, listen, you know I’ll give you the contract, but if I get another offer, I’m gonna say, you have to remove it or we can cancel. So I could take the confirmed money. And that’s really on a home cell contingency where the home isn’t under, it isn’t even under contract in that other location. So. Right. But that’s really the only time I’ve seen it
Staci Garcia:
Get close. Well, and so I had this buyer ask me for that, and I said, I don’t have that. You know, it’s very simple. I just, it’s a yes no. Yeah.
Matthew Maschler:
Some, yeah. And I don’t know why the buyer would feel so entitled to, I don’t know, for that to be there. You know, when sometimes the seller feels entitled. Right. You have an inspection period and the the buyer asks for a credit or, or to fix something and the seller says they wanna cancel the contract.
Staci Garcia:
Right? Well,
Matthew Maschler:
You can’t just cancel the contract cause the buyer asks you a question. You can tell the buyer No, you can tell the buyer, buyer to f off and then the buyer can choose if they want to continue or not. But just because the buyer asked you for something doesn’t mean that you now have the right to cancel the contract.
Jill Glanzer:
Yeah. You don’t, there’s only, there’s one or two instances where you have the right to cancel if, like, during that loan approval period. If there’s an issue, if they don’t present the loan approval in a certain time period, I don’t know. I don’t wanna talk about it if I don’t know a hundred percent. Yeah. But probably that on another podcast, maybe
Staci Garcia:
I have, we should do a separate podcast on how the, as soon as you get a contract signed and you’re out of the as is with Right to inspect period out
Matthew Maschler:
Of inspection period is
Staci Garcia:
Over. Yeah. You’re out of it and you have your money for a deposit one and two and you’re just waiting, la la la the boat is going along and you’re waiting for a few other things. And you know, towards the closing, let’s say it’s a cash deal, there’s, you’re not really waiting for anything except title. Right. How between the buyer and the seller, like, it’s like a relationship. You have to, you know, you have to finesse a relationship. They don’t necessarily, they’re not friends. They don’t know each other. I’ve gotten into a part where the buyer and the seller are actually talking to each other and they’re best friends.
Matthew Maschler:
It doesn’t happen often, but Stacy has,
Staci Garcia:
It happens to me.
Matthew Maschler:
It happens to say Ziggy <laugh>.
Staci Garcia:
So, so a lot of the time I end up with the buyer and the seller meeting up and hanging out without me. Mm-Hmm.
Jill Glanzer:
<Affirmative>. That’s awesome.
Staci Garcia:
It’s very weird, Matt, in the beginning Matt was like, don’t do it, don’t let do that. Don’t let him talk. But it’s happened to me so often now that my, just recently, a couple days ago, my old seller mm-hmm. <Affirmative>, who wasn’t my seller, we were the buyer. Right. Came by to visit my buyer who’s now a seller.
Matthew Maschler:
Cause they’re friends.
Staci Garcia:
Yeah. Well, they’re not friends, but he wanted to see how the house was <laugh>. And I’m like,
Matthew Maschler:
Okay, Jill has the opposite going on right now.
Jill Glanzer:
Oh yeah. Where the buyer and seller don’t like each other.
Matthew Maschler:
Well, they don’t know each other.
Jill Glanzer:
They don’t know each other. Number one, it’s not that they don’t like each other, it’s just that they have no clue who each other are and
Matthew Maschler:
They don’t know each other. Yeah. The seller thinks that he could have gotten more money. The buyer thinks he’s paying too much, so, which means it’s probably a good deal. It’s probably the right price. Yeah. And and there’s lots of questions.
Jill Glanzer:
Oh, my
Matthew Maschler:
<Laugh> and Jill’s the go between
Jill Glanzer:
Lots of questions
Staci Garcia:
And that something we, we talked about last week when you said, should we include the furniture? No, you wanna do it’s unfurnished and in the broker
Matthew Maschler:
You wanna do un unfurnished furniture negotiable.
Staci Garcia:
Right. So in this case, Jill’s got it’s basically like, she’s like a furniture store right now.
Matthew Maschler:
Jill’s a furniture, Sal <laugh> because they’ve, the buyer identified, sometimes the seller identifies what they’re willing to sell. Sometimes the buyer identified as what they want. So the buyer identified what they wanted. So Jill had to go to the sellers and find out how much they want for each piece. Mm-Hmm. <affirmative>. So Jill went back to the buyers and told them how much it would be. Now the buyers are asking questions that a furniture customer in a furniture store would ask. Yeah. About the brand. What make is it specifics on sizes, warranty issues, <laugh>. So, and I’m, I’m telling Joe, just tell him to come over and look like
Staci Garcia:
It’s very funny. But
Matthew Maschler:
Jill has, Jill has to measure some things and price some things and then explain like the brand and the warranty on some of what brand is the patio furniture.
Jill Glanzer:
Yeah. Something like that. Yeah.
Matthew Maschler:
Patio furniture brand,
Staci Garcia:
Even after the deal is done, right. Let’s say the deal is done, it closed. I’ve had, now I have a really great relationship with two buyers of houses I’ve sold who text me all the time and ask me questions like, which is good. Cause I think they would use me in the future had they, if they wanna sell the same house that they bought from me. You know, and I wasn’t representing them. So, but I do have the people call, text me and say a mail came to my house and it’s for your seller. You know what
Jill Glanzer:
I mean? Yeah. I’ve had
Matthew Maschler:
That. Actually, I bought my house in 2006 mm-hmm. <Affirmative> and I still, 2006, it’s 2022, it’s 16 years ago. And I still once a month get a piece of mail address to, to the previous owner. Right. And once a year to the original owner. I think I’m the fourth owner.
Jill Glanzer:
Yeah. Matt was the one who taught me that you should keep renewing your change of address at the post
Staci Garcia:
Office
Jill Glanzer:
As truthfully its expires. How else do they know? It just expires and it just, whatever. But that is brilliant.
Staci Garcia:
Yeah. So I do, I bring mail and then my, the buyer says to me, you must be really dedicated because I wasn’t even like, you don’t even tell you’re a seller. Hey, there’s mail at their old house, go get it. I said, no, I bring it to them. And because I, I come over here and it’s very close. So I pick up the mail and I drop it off at my seller, and then at another place I do the same thing. You know? And or I’ll do something like that for a person that was not my client, but I think of it in the future, they could be my client.
Jill Glanzer:
Yeah. And it keeps the relationship going and it’s a reason to see them. Yeah.
Staci Garcia:
I think it’s awesome. I really like the buyers. Yeah. So I don’t really, like, I don’t see it as a competition or us versus them. I always see it as a potential future client. Maybe not this year or next year, maybe in five years, whatever. And I know they have my number. They’ve been texting me saying, I mail for your seller. You know? Yeah. And I think I’m gonna go with, they would call me and say, you know what, because you do so much for your seller and we watched how much you’ve done it for your seller, all even after the deal was done, we wanna use you. Yeah. So that’s, that’s why I do it also. It’s, it’s super easy. It’s not like it’s a, a hassle or anything. You should
Jill Glanzer:
Teach a class on relate.
Staci Garcia:
Well, I don’t think relationships,
Jill Glanzer:
Think people relationships and continuing relationships with buyers and sellers. I,
Staci Garcia:
It’s true. I don’t think people need to be adversaries. I think they can get along. Yeah. When, when and when my seller sells a house, she always leaves a beautiful flowers and whatever, you know, an envelope. And, and, and sometimes instructions, you know, I leave all the paperwork at the house, the original paperwork, we just keep piling it up. We talked about that. But I give them a gift and something that I think that they will love and I wanna maintain the relationship, not just because I know they’ll use me again, but because it’s, it feels good. Yeah. You know, so and then I’m like, I’m not branding myself as much, but I think they’ll remember me, you know, based on
Jill Glanzer:
Personalization. They’ll
Staci Garcia:
Say, you know what? She, she did everything. She did things that, you know, now, back in the day, I didn’t wanna be a real estate agent because my mom was one and she ended up buying, I remember we were at Bra Mar and she bought a TV for somebody and she said, I hate this job. You know, I do all this crap and, and I shouldn’t do it. And, you know, and I feel like she did so much. She hated her job, but the stuff I don’t wanna do, I wouldn’t do. Yeah.
Jill Glanzer:
Only you wouldn’t overdo it. You’re doing the simple things that you can do.
Staci Garcia:
Mm-Hmm. <affirmative>. Yep.
Matthew Maschler:
Absolutely. Okay. So we, so I’m trying to think if there’s any other part of the questions. When do you, when do you market? And and then what do you do in you know, what do you say to people mm-hmm. <Affirmative>. So and that’s the hard thing even for the seller, right? Like, so when does the seller, like say, okay, it’s time to hire the movers, right? Mm-Hmm. <affirmative>, if it’s a 30 day close in 21 days for the mortgage contingency, you know, you don’t wanna, you don’t wanna move out all of a sudden you know, the buyer canceled for whatever reason. So
Jill Glanzer:
I think you, I think after the inspection period, yeah. You go ahead and you just schedule the move and you hope that during that, that loan contingency, everything’s gonna be okay. Yeah. They’re getting their loan approval. And then if for some reason you have to lay it or change it, at least you have it booked with that mover. So I think it’s a good idea to wait until after the inspection period and then, you know, gauge it from there.
Matthew Maschler:
Absolutely. All right. What else is going on? I have a, I have a rental, I have a rental listing in close proximity. Don’t wanna say walking distance. Cause you can’t discriminate against people based on their ability to walk or the amount that they can walk. So close proximity to a Jewish Jewish synagogue. So it’s a, it’s a good rental in central Boca if anyone is interested. And then I think Stacy has a house for sale, close proximity to a Jewish synagogue. Mm-Hmm. <affirmative> in Central Boca, but not the same one.
Staci Garcia:
Oh yeah. Cool. Mm. <Laugh>. Mm-hmm. <Affirmative>. And I have an open house on
Matthew Maschler:
Sunday. An open house is Sunday. Uhhuh Uhhuh. All right. In Estancia.
Staci Garcia:
Estancia
Matthew Maschler:
South. Estancia South. So if anybody wants to come and come to the open house and tell Stacy how great she is at podcasting <laugh>, we will we’ll be open this Sunday at Estancia South. Yep. Are we having donuts at the open
Staci Garcia:
House? I don’t know. I was actually Oh, that’s okay. So I just sent you a text that there was an open house coming up with food trucks, Uhhuh. And I thought, oh, I remember the days where we had these fun things.
Matthew Maschler:
Oh, food trucks. Yep. I saw you a text. I didn’t understand it.
Staci Garcia:
It said there, it said open house and courtesy food truck Kona Ice, courtesy of, you know, whatever company. And I thought, oh, food trucks at, we used to have so much fun at open houses. Now it’s, now I just sit there and stare at the tv.
Jill Glanzer:
Yeah. We did sushi and cupcakes once.
Matthew Maschler:
Sushi and cupcakes was my favorite open house. That was awesome. Now we did two different open houses in the oaks, and we had sushi at one and cupcakes at the other. So I didn’t tell people which house was gonna have that. So, you know, it’s a different market. The people that want the sushi and the people that want the cupcakes. So if if they wanted one particular snack and they came to the wrong house, they, they had to then see both of my listings. So that was my tricky tricky way to do it. You know, people think I’m nice, but I’m always tricky. <Laugh>. So <laugh>,
Staci Garcia:
It’s tricky to go around. We
Jill Glanzer:
Did another one in the Oaks that was like a chef or something, right? Oh, we
Staci Garcia:
Did, we had a chef, right? Emily Chef.
Matthew Maschler:
Oh yeah, she was on she was on like hell’s Kitchen or something. Mm-Hmm. <affirmative>.
Jill Glanzer:
That was cool.
Matthew Maschler:
So she, she catered my open house and then the, then the Halloween open house. Jill, tell a little about the Halloween open house.
Staci Garcia:
Halloween open house,
Jill Glanzer:
Halloween open house with candy. Mm-Hmm. <affirmative>. And then we had it, we had peop somebody there for trick or treating mm-hmm. <Affirmative>.
Matthew Maschler:
I wrapped, I wrapped candy. Oh, yeah. So if the house was 1, 2, 3 Main Street, I wrapped the candy bars with an ad for the house on 1, 2, 3 Main Street with a, a real estate finder and a picture of me. And so a nice ad, but selling the house and that way anyone who
Staci Garcia:
Every single person in that neighborhood got a candy bar.
Matthew Maschler:
Right. The kids got the candy bars, they get it home, the parents are looking, they see the house for sale. That’s a great idea. So I really only do that when I have a, a vacant, a vacant listing. Mm-Hmm. <affirmative>. So if I have a vacant listing, I advertise the Halloween open house put, put someone there in a costume from one to three or something like that. And then I try to then have them come back for the trick or treating time mm-hmm. <Affirmative>, because I want, I wanna get that trick or treating candy out there.
Jill Glanzer:
Mm-Hmm. <affirmative>. Yeah. That worked out great. And then you wound up getting a bunch of phone calls, like, oh, they love the idea of that candy. Right. It was really cool.
Matthew Maschler:
So I really wanna do one for this year. Does we should find out if Stan South has has trick or treaters? Yeah.
Staci Garcia:
I don’t know. I, I’ll tell you something. That’s
Matthew Maschler:
One of the numbers.
Staci Garcia:
Yesterday, I drove through Mill Pond, which is my favorite community ever. And every single mailbox had like that fake spiderweb stuff on it. And there’s decorations everywhere. And I thought if I had a listing in Mill Pond, we would definitely do that. Mm-Hmm. <affirmative> and do like, maybe a haunted house, something else, because it’s so awesome in there and there’s so much spirit in
Matthew Maschler:
There. Does your neighborhood have a lot of trick or treaters?
Staci Garcia:
Yes and no. Sometimes
Matthew Maschler:
Maybe we can make some wrap candy just advertise you. Yeah. We could do that. If people are gonna come to your house anyway. People
Staci Garcia:
Do come to my house and sometimes they come in like groups, then it’s like, just slows down. Depends on the weather.
Matthew Maschler:
Right. Do you what about ta Chanter? Can we make a haunted house there?
Staci Garcia:
No. <laugh>. It’s, it’s full of, full of construction stuff. Oh. Maybe outside. I don’t know. It does look pretty scary. <Laugh>, you know, everything outside is overgrown and decrepit, but rehabs make great ha houses. I’ll put a few tombstones in that it would look actually like decorations because the house could use a couples tombstones outside.
Matthew Maschler:
Let’s do it. <Laugh>.
I did. I wonder, in the past, I wanted to send candy with my advertisements to everyone in, in, in a particular neighborhood that I that I sold a lot. And I wanna talk to you after the show about doing that. Mm-Hmm. <affirmative> and also the, the girl Melissa or Missy from virtuals. Mm-Hmm. <affirmative>. She does custom Rice crispy treats. Oh. So maybe we should order some of those. That’s nice. All right. I gotta work on that. So I was supposed to have a surprise guest. So joining us on the show they said they had a question. I said, we’re, we’re podcasting live. And they said that they would call in and they didn’t. So I’m going to call, hang on. We’re is this the phone’s been from the School of Rock and Pop Pop is here working the technician? Hello? I can, I can’t hear.
Staci Garcia:
Oh yeah, I
Matthew Maschler:
Can hear. I can’t hear the ringing. Hello.
Wendy Maschler:
Hi.
Matthew Maschler:
Hi. Hi. So surprise guest to the Real Estate Finder podcast. Please welcome Wendy <laugh>.
Staci Garcia:
Hi.
Wendy Maschler:
Yay. How?
Matthew Maschler:
Hi. So sometimes, sometimes when callers have a question they want to call in. And I received a notice that Wendy had a question. So, Wendy, what is your question? It didn’t matter. What is your question for the Real Estate Fighter podcast?
Wendy Maschler:
No, I cannot ask this in the Real Estate Fighter podcast. Oh, <laugh>
Matthew Maschler:
<Laugh>. I,
Wendy Maschler:
We could talk about other things.
Matthew Maschler:
You said you had a question. I said, do you want to be on, you said Sure. <Laugh>, you don’t have a real estate
Wendy Maschler:
Question. I did it with a question mark.
Matthew Maschler:
Okay. you don’t have a real estate question.
Wendy Maschler:
I really don’t have a real
Staci Garcia:
Estate question. I have an idea that you could do if, do you know what you hand, do you hand out candy at your house?
Matthew Maschler:
No. Nobody comes to my house for Really?
Wendy Maschler:
No, we don’t.
Staci Garcia:
No one.
Matthew Maschler:
Well, I buy candy every year and I sit by the door and
Staci Garcia:
So nothing and say, take your
Matthew Maschler:
Own. And my kids are too old. They don’t wanna go trick or treating with
Staci Garcia:
Yeah, no, because I have a pallet of water.
Wendy Maschler:
One of the
Matthew Maschler:
Well, that’s, that’s a good idea.
Wendy Maschler:
In, in one of the other subdivisions in our neighborhood, they they kind of host houses. Everyone goes there. Oh, that’s cool. And nobody goes into all the different little subdivisions
Jill Glanzer:
Here. Oh, got it.
Matthew Maschler:
So Wendy, I have a question about for sale by Owner.
Wendy Maschler:
Okay. What’s your question? Do
Matthew Maschler:
You remember when you
Wendy Maschler:
Safety can answer? Cause she’s an expert.
Matthew Maschler:
She is <laugh>. Do you remember when you used to sell houses for sale by owner?
Wendy Maschler:
Yes, I do.
Matthew Maschler:
<Laugh>. You were good.
Wendy Maschler:
<Laugh>. I had a good commission too.
Matthew Maschler:
<Laugh>,
Jill Glanzer:
Did you make a hundred percent?
Matthew Maschler:
What do you mean for
Jill Glanzer:
Sale by owner?
Wendy Maschler:
No. instead of 6%, I was able to get six days anywhere in the world for the last house that I
Jill Glanzer:
Sold.
Matthew Maschler:
And it cost me a lot less than hiring a realtor. <Laugh>.
Wendy Maschler:
Yes, it did. <Laugh>.
Matthew Maschler:
That’s actually one of the, I
Wendy Maschler:
Have to go to France that year. And that was kind of cool.
Matthew Maschler:
You did with your, with your commissions. You went to France. We we, when went in, I got married. We we sold my house in New Jersey and then bought a new house in New Jersey both times for sale by owner. And that’s, that’s why I got my license when I moved to Florida in 2005 or 2006, I, you know, I was like, can’t beat ’em, join them. Right. So I was, I I knew all the for sale by owner scripts, like what to say to a for sale by owner because my phone would ring from agents trying to pitch me to list with them. Right. I didn’t realize that they were scripts until the third or fourth or 10th time I started hearing the same thing.
Jill Glanzer:
Well,
Wendy Maschler:
That’s good. And when we were looking for our own house, we just, we knew more information than the realtors could.
Matthew Maschler:
Wendy got mad at the realtor because she told the realtors she didn’t wanna live on a, on a main street that had a double yellow line. And we pull up the house and it’s right off of Main Street, route 79 in New Jersey with a double yellow line. And like we specifically said, we did not want to live there. And she said, well, I thought this one would be okay because the driveway’s really long. So the house is set back
Wendy Maschler:
<Laugh>.
Matthew Maschler:
And that’s when Wendy started to, I
Wendy Maschler:
Don’t filters. I don’t have, I don’t, yeah. I don’t, people
Jill Glanzer:
Do hate realtors
Wendy Maschler:
Sometimes. It’s really <laugh>
Jill Glanzer:
What they should have done.
Wendy Maschler:
They’re just, they’re not helpful.
Jill Glanzer:
They should have talked to you before the showing and gone, listen, I know you said this, but what do you think about this one? And you would’ve said No. And then they wouldn’t have wasted your time.
Matthew Maschler:
What, what she should have done was said, I’m so sorry. You’re right. I didn’t realize it. Yeah. Instead of trying to lie and trail, make something out, make, you know, gold outta straw
Jill Glanzer:
Trail.
Matthew Maschler:
But people don’t want,
Wendy Maschler:
And the house that we ended up buying and the house that we ended up buying, I, you and I, when we were driving around or we found that secret pathway into the, the field of the elementary school. Yeah. So there was, you know, that the kids could walk to elementary school from there. And when I had said something to one of the realtors about that, you know, she, she had no idea what I was talking about. And I, and I think we even drove past and I, we showed her where the fence was and she was so surprised. So at that point I’m like, all right, I I know way more than these realtors and we could do this by,
Jill Glanzer:
That would be a, that’s a major pet pee of mine.
Matthew Maschler:
Mm-Hmm. <affirmative>. I mean, look it, it’s okay to not know. Yeah. It’s not okay to lie about it.
Jill Glanzer:
True, true.
Matthew Maschler:
So the house, yeah, the house that we ended up buying in Marlborough, New Jersey was we bought it for Sale by Owner. It was listed for Sell by Owner and we bought it for Sell by Owner. Mm-Hmm. <affirmative>. And then when we sold
Wendy Maschler:
It and I got to it a France.
Matthew Maschler:
Yeah. And then when we sold it a few, you know, I dunno how many, five years later we sold it for Sell by Owner and the a and the buyer came in for sell by owner. So it was, it was interesting both times it was for sell by owner deal. And then that buyer was, is actually licensed real estate agent. So I try to get her, when, when people from when she has sellers in Marlboro, I try to get, turn them into my buyers. We bump, we bump into each other every once in a while. It’s very, very strange. They’re, they’re Dolphins fans. So so we bump into each other.
Jill Glanzer:
You’ve been into the house?
Matthew Maschler:
What? Sorry? What’s that? Wendy?
Wendy Maschler:
No. And the son of the WWE fan? No, we have not been in the house. But we’ve seen pictures cuz we’re friends with her on Facebook.
Matthew Maschler:
Cool. And a lot of the furniture and the art and decor is the same. But then like, she has like a kid’s birthday party with wwe, like birthday cake, like, and it’s in my backyard. That’s
Jill Glanzer:
So funny. So funny. That’s so funny. It’s
Matthew Maschler:
Also super creepy.
Jill Glanzer:
Yeah.
Matthew Maschler:
Super creepy.
Jill Glanzer:
You’re living in your house. It’s probably now longer than when you lived in
Matthew Maschler:
It. And I Oh definitely. And yes, <laugh> and I think, I don’t think Wendy knew I was still friends with her that, that I was friends with her on Facebook, but I waited like I wented like five years to, before I friended them. Cause I don’t, I don’t want any negative like,
Jill Glanzer:
Oh yeah, their stuff was wrong and you could
Matthew Maschler:
Tell us. I I did not wanna be close. Yeah. But so I waited about five years and then then Fran request, I think when Wendy knew that was when, when I saw the wk, I said, Hey Wendy, come take a look at this. It’s our old house <laugh>. So caller you, you, you no longer have a question for me.
Wendy Maschler:
It’s a little too stupid. I cannot ask it on air.
Matthew Maschler:
All right. Do you wanna call back in an hour when I record the Matthew Mania podcast?
Wendy Maschler:
<Laugh>. It is not Matthew Mania. Where either <laugh>.
Matthew Maschler:
All right, well, thank you.
Wendy Maschler:
I’m trying to clean up the house and put your toys away. <Laugh>,
Matthew Maschler:
<Laugh> <laugh>. I, I wanna, the house has to be showing ready at least once a week
Wendy Maschler:
With you. I’d be happy with like once every six months. <Laugh>
Jill Glanzer:
<Laugh>,
Matthew Maschler:
You know, it is, I really want a clean orderly house, but I’m super lazy. So sometimes I just stare at the boxes and I’m like, someone really needs to put ’em away. <Laugh>. And then when she tries to put ’em away, I’m like, where do you put
Jill Glanzer:
That <laugh>? At least you recognize it just like that too. Yeah.
Matthew Maschler:
<Laugh>. I’m like ocd. Someone’s gonna like open and close that door like 10 times right now. That’s funny. All right, well the show’s going a little off the rails. Thanks for joining us, Wendy.
Wendy Maschler:
It really has <laugh>. All right. Bye everyone.
Jill Glanzer:
Bye bye. So it’s so funny that Wendy mentioned that she told her realtor she absolutely didn’t want something and the realtor still showed it to her. And I’ve, I I thought about this while she was saying it, that a lot of times buyers will tell me they don’t want something. And so I don’t show it to ’em and I actually listen to them. And then it turns out later on, after they’ve exhausted their search, you know what, Jill, why didn’t you show me this? Well, you told me at the beginning you didn’t want this. Sometimes it winds up being that you actually wind up getting something you didn’t want at the beginning based on your likes and
Matthew Maschler:
Dislikes. Right. And the buyer’s allowed to change their search criteria. Yeah, a hundred percent. Let us know. The more you tell us, the more you tell us what you want. And the more you tell us what you don’t like, if you see something on Zillow and you don’t like it, share that with us. We are in this business because we love real estate. So anything you can share with us is great, good or bad. But to your point about buyers not getting what you want. I remember this one time I was working with a buyer who did not want stairs, wanted a single story house with no stairs. They had two kids and and they needed a home office, but they wanted no stairs. And I showed him about 10 houses. Then I went away on a vacation. I came back. You showed them a house. Mm-Hmm. <affirmative>. And I came back for the walkthrough and I’m like, there are stairs everywhere. <Laugh>, there was a sunken living room with two stairs. There was a loft with a, the, the office was upstairs on a loft. There was like, not just a staircase, there were just stairs everywhere. And every room that you could see it was, I’m like, I thought you didn’t want stairs. No, but we love this house. Okay.
Jill Glanzer:
Exactly. So you really, as an agent also have to understand if your buyer’s not finding something, sometimes you gotta go outside their criteria and ask and you know, ask them up front, listen, I saw this house. I know it has this that you didn’t want, but I kind of think you’re really gonna like it based on what we’ve done in the past month. And
Matthew Maschler:
Then, and then you’re doing your job. Yes. You’re not doing your job if you just show it to them without, without. Correct. I know you said you don’t want stairs, but this house seemed very special and then, then it’s, then it’s in their lab and they can think about it. But if you just, if you just show it to them and I thought because then they’re not prepared, then they’re not
Staci Garcia:
Prepared. Correct. Well, when do you reminded me of when she said that she knew because you guys explored the house, that there was a pathway to the elementary school and the agent didn’t know that. Right. The agent had no idea. So she knew more than the agent. So that’s a pet peeve of mine. And I, and I think that part of the reason why I will, I try to stick to what I know mm-hmm. <Affirmative> is because I want someone to say, your knowledge is worthwhile to me. Right. Other people don’t have it. They didn’t grow up here. Right. So what happened to me this weekend was that I showed a house, my, my listing to a buyer and their agent and their agent wanted to cut short the showing. He was was like, okay, we’re done. And they were like, well, Stacy’s telling us about the schools. And he’s like, I have an appointment.
Matthew Maschler:
Wow. I,
Staci Garcia:
The listing agent said that. Yeah. He goes, I have an appointment, I gotta go. I’m like, I wanted to say, here’s my card. Call me if you have school questions. Because my kids went to this school. My kids went to that school and my kids went to that school.
Matthew Maschler:
Oh, you were the listing agent. And this guy said it to his buyer. You know, it’s funny, you, I see agents do this all the time when they have something scheduled and the, if the buyer really likes House three and you have four more to show them, but the buyer really likes it. The agent thinks sometimes it’s more important to get to House
Staci Garcia:
Four. Yeah. But this wasn’t their appointment. Yeah. This was his appointment. No, no. I get it. Had
Matthew Maschler:
To go to Right, I get it.
Staci Garcia:
Yeah. But I have doctor appointment or a personal appointment. He goes, I have an appointment, I have to go. And I, and I had already explained to him that when you leave here, go show them the park, they’ll love it. No one will see the park unless you tell ’em where it is. So I had told him that, but then she said to me, I heard there was a park. I said, yeah, let me tell you where it is. He said he had to go. I kind of felt like saying Go then. Yeah. And lemme tell them, let me tell. And he show them the park. Yeah. And then they loved the house Uhhuh. So afterwards my seller said, how’d it go? I said, they loved the house, they were awesome. I told ’em where the park is. And she said, then I told her what happened.
Their agent said, I gotta go and, and you know, I wanted to be like, you know, go then. And she said, do you have their information? I said, no, I’m not really supposed to contact them. Right. They’re not my clients. And she’s like, well, could you possibly find out who they were? You know? And I’m like, I wish I could, like, I’m thinking I didn’t even get their names at all for the gate or anything. I know where they live. Uhhuh, but that’s about it. Cause they said where they were moving from and then I thought about it, I’m like, you know what, they got a shitty agent
Matthew Maschler:
Because they’re, they’re, there’s a lot of hats that agents wear and one of ’em is salesman. So when, when you have a customer that likes a house, you gotta
Staci Garcia:
Sell it. Yeah. Not just that is that if you don’t, the guy had a 9 54 number and I’m not trying to put it out there, but if you have a 9 54 number, I’m guessing you are from Broward maybe, and you live south of Boca. You know, I’m just saying that maybe you moved and this guy was in shorts and a T-shirt and he had to jet. Yeah. And I thought, you know what, these people really want this house. Right. The moment they loved it, they wanted, they were talking about how their kids, what rooms, how they would run across the house at night, blah, blah, blah. And then he wants to jet Were
Matthew Maschler:
They in the same car?
Staci Garcia:
The hu the husband came in a car and the wife came with the,
Matthew Maschler:
With the agent.
Staci Garcia:
Yeah. And then they were getting in their car to
Matthew Maschler:
Leave. So I’d offered to show them the park
Staci Garcia:
I was going to. And then I thought you know, I, I don’t know if I’m overstepping, but I really, I that’s kind of sharkish to go like, take them to the park,
Matthew Maschler:
Not to steal the customer. Right. To sell the house. Yeah. I’ve done, I’ve done it all the time where, you know, in the, in the bridges to show the clubhouse or had to do that in symphony Bay that the, the agent left and I showed the, I showed
Staci Garcia:
The I it and the oaks too.
Matthew Maschler:
Yeah. So I showed the buyer of the clubhouse. So, so it’s sharky if you’re trying to somehow steal the customer.
Staci Garcia:
I could tell though, their customer, the customer didn’t give crap about that agent. Yeah. Maybe cuz I’m gonna say it, it was a Redfin agent and it seems like they just basically send the next person. Right. There’s no personality or anything. So or there’s no relationships. So I’ve, I wanted to right then and there be like, here, here’s my card if you wanna call me about the schools or the, you know, because that’s basically what we were talking about. By all means call me. And then I know they would’ve said, we hate our agent. You could tell. Right, right, right. Because he was like, I gotta go. And they both looked at him like, what are you talking about?
Matthew Maschler:
And, and listen, your phone number, you know, is your phone number on the flyer, they could call you. So Yeah,
Staci Garcia:
That’s true.
Matthew Maschler:
So they, you know, I always, I always put up my, my branded flyers and business cards are always there. So if the customer wants to call me, you know, you know that. And they initiated. That’s fine.
Staci Garcia:
Well, we’ll see.
Matthew Maschler:
We’ll see. I hope they do. I hope they you should follow up with the agent.
Staci Garcia:
I did. Yeah, I did. And he didn’t really care. He didn’t reply. He didn’t reply. There’s actually a booker for Redfin Uhhuh and there’s a, there’s a, it, it’s a process. So there’s a bunch of different people that contact you just to do a showing. It’s not just the guy and the guy just shows up. So he’s
Jill Glanzer:
A showing agent. Maybe he’s not the actual real estate agent. He’s a showing agent.
Staci Garcia:
Well, it says he is a real estate agent on the card, but maybe he is a showing agent. Well,
Jill Glanzer:
He has a real estate license. It’s just that his role at in the company is just to show.
Staci Garcia:
Yeah, well he didn’t really care to be doing his job. And that’s a pet peeve of mine. But he didn’t know the area. He didn’t care. He wanted to go to his appointment
Jill Glanzer:
Because your passion is about what you do and you genuinely care about
Staci Garcia:
People. I wanted to say, here’s my car, but I don’t, you know, I don’t overstep. So I, I just, they laughed and as I was standing there, I was like, I can’t believe that guy said that. I told my seller afterwards and she was like, can you find them? Can you look online and can you find ’em? I’m like, I can do a deep dive online and see, you
Jill Glanzer:
Could, I have many ways that you could do that. But I would say that if they love that house, they’ll find a way to get it.
Staci Garcia:
Yeah, I agree with you.
Matthew Maschler:
Oh, absolutely. Absolutely. So thank you for joining us this week on the Real Estate Finder podcast. I hope you learned something about active status and under contract and the, the, the weird wishy-washy world of being in contract and knowing that your contract is ready to go. But let me tell you something, Florida’s so much better than like New York or New Jersey, cuz in New York or New Jersey, you don’t even know the closing date. I have one of those, I have a, I have a buyer here that was supposed to close September 30th in in New York and still hasn’t closed. But you know, in Florida, if you put October 14th as a closing date, that’s the closing date. So so that’s always, always good. It took me a few years to actually realize that I, I never actually realized at first that the, the closing date in Florida was a, a firm real date in New Jersey.
Just kind of happens like once everybody’s ready. And by everybody I mean the bank and the title company and so many more parties that that get involved in the closing. So it’s a lot easier and cleaner here in Florida. It’s one of the things I love about Florida. One of many, many things. So if you wanna move to Florida please reach out to an agent of Signature Real Estate Finder. If you have any questions, please reach out. And if you have any questions for the show that you’d like me to answer, things you’ve always wondered about, feel free to email us or find us on Twitter or Instagram or Facebook or reach out on real estate finder.com.
Jill Glanzer:
And if you have any questions for me, you could email me at Jill Real Estate Finder or Stacy with an eye real estate finder.com.
Speaker 5:
The future looks bright and the storms pass by the skys dog. Blue. When it’s almost that time, like shows cameras flash when I pass living in a moment, forget about the past. They saved the best for last Matthew Mania. We about to make a splash. Life is a marathon full of sharp turns, gotta keep pace while the hands on the clock turns hot Sticks five star. I run a show. You can tell the ball center place electricity, energy vibrates. I’m always on time. Even if I’m making, I make dreams come true. Living my life. Hope the same for you. My sights got a real clear view. If you know the time, I’ll give you a,
Speaker 6:
You know, you know, you know, you know you Knowm, you know what song is, you know what song you knowm. You know what song? It’s, you know what song, you know what song. Know what’s,
Speaker 5:
You know what time it’s know what time. It’s, you know what time It’s mania. The time it, you know what time its, you know whose time its, you know what time its at the time it says Yeah. Got him shook, scared. Can’t look. We’re not afraid of a big bad wall. First comes a right.
