Matthew Maschler:
Welcome to the Real Estate Finder podcast. I’m Matthew Maschler, and with me as always,
Staci Garcia:
Staci Garcia.
Matthew Maschler:
And we have two other members of the team. Awesome real estate finder family with us today. You remember Jill? Jill Glanzer.
Staci Garcia:
Hi, this is Jill Glanzer. I’ve been a realtor since 2006 and worked with Matt for about 12 years.
Matthew Maschler:
It’s been that long already.
Staci Garcia:
Well, 2011.
Matthew Maschler:
How’s your five year old?
Staci Garcia:
He’s 12 now. And my five year old actually my five-year old is 17.
Matthew Maschler:
Five girl.
Staci Garcia:
17 year old girl. 12 year old boy.
Matthew Maschler:
Alright, so you ready to go? Full-time? They’re in school.
Staci Garcia:
Once
Matthew Maschler:
Those kids grow up, Jill’s going
Staci Garcia:
Full time. Go full time. How many hours are there? All together In one
Matthew Maschler:
Week. In a week. 24 times seven. And also Mr 24 7. Preston Smith, yoyo, what’s up? Alright, so I’m very happy with last week’s episode. If you heard it, it was the top 10 ways to get your offer accepted in this market. I think it was our episode 22 and I think it was our best episode to date. I do have a follow-up. I saw a three, two townhouse near FAU. It was fully renovated and it was listed for 2 75, which I think was very under market and I thought it would make a great addition to my rental portfolio. So quickly drafted an offer on day zero, but there was no showings for three days, no showings until three days from now. On day zero, I saw the property at the market and I said, you know what, I’m going to use all of the top 10. We
Staci Garcia:
Used all of the top
Matthew Maschler:
10. Used all 10 to get our offer accepted. The asking price was 2 75. We offered three 15 cash. I think we did a three day inspection period. I hadn’t even seen the property, so I didn’t want an inspection period. Buyer picks title company at least a hundred thousand dollars in deposits.
Staci Garcia:
125,000 I think
Matthew Maschler:
Right on a 325,000. So 30% deposit. I mean just everything you can think 90 day post occupancy if the seller wanted
Staci Garcia:
At no cost,
Matthew Maschler:
At no cost. So put all these things in, made the offer on day zero, right? There’s no showings. It was listed for only a few moments. And one of the reasons I like to make that offer so quickly is it’s a way of connecting with the listing agent early on before they get flooded with offers. And apparently this listing agent was drowning in offers because she could barely respond or make heads or tails of any offer. Three days later, she’d received our offer and three days later when our showings were scheduled, she canceled all the showings because
Staci Garcia:
She had many, many offers, many
Matthew Maschler:
Offers, and they were going to probably take the house off the market and reevaluate because she did not realize how low she listed the property. And anyway, so we drove over there, drove over to the property. Anyway, at the time of the appointment I wanted to make, pretend that I didn’t see the cancellation of the appointment. We saw the unit, it was vacant, so the 90 day post occupancy wasn’t going to be something the seller was going to need. Actually, maybe we should redraft the offer if it’s still active and go with a quick closing. But with that being said, no response. Crickets, no response from the agent. She submitted the offer. I have no idea if she even submitted the offer to the seller and standing here playing with my thumbs because I have no idea. The house was really, it was really cool villa that we walked by. It would make it great. A little rental near FAU. There was seven or eight units in the complex with a beautiful pool. And I’ll find out, I’ll let everybody know next week how it went, but I thought for sure I was going to get a little bit of a response from the listing agent a little bit more than that. The offer was received.
Staci Garcia:
That was our question. Was the offer presented to the seller?
Matthew Maschler:
Yeah, and she said it was.
Staci Garcia:
Oh, she did.
Matthew Maschler:
She replied that it was presented and she had to, because it’s an ethics violation and to not present an offer, but it’s also ethics violation to lie. Anyway, kind of pissed me off. I really wanted to make more of a connection with the listing agent and that got us to our topic today. And since we have our team here, we have the family meeting here, I wanted to ask all of you, what do other agents do? What agents in this industry do that pisses you off? What gets you go? And I’m going to start with Preston. So a lot of times a lot of agents just get really emotional really quick, and I’m just kind of like, there’s no need for that. That’s nonsense. You’re just trying to make a deal happen and you’re getting angry. My buyer wants something that seems unreasonable. A lot of agents forget that it’s not their deal if their customer has nothing else to buy or nowhere to go or if their customer is going to be homeless. If the deal doesn’t close, you’re not going to be homeless. Your customer’s going to be homeless. You’re not. Don’t carry that emotion and be so emotional in this deal. Everyone’s working together trying to straighten, straighten out, but at the end of the day, it’s not your deal.
Staci Garcia:
Don’t take it personally.
Matthew Maschler:
Don’t take it personally.
Staci Garcia:
Yeah, you’re just there as the intermediary. You’re there to present to your seller, to the person you represent.
Matthew Maschler:
I had a coach, one of my agents last night, didn’t know what to do. They executed, they had a negotiation offers back and forth. It was almost done, just needed to be initialed and it was going to be initialed in the morning when another offer came in
Jill Glanzer:
For more money and
Matthew Maschler:
Didn’t know what to do. And I’m like, it’s not your choice. It’s a seller’s choice. Call the seller and ask, Hey Mrs. Seller, what do you want to do? We have the original offer, which we’ve agreed to, we were going to sign. It’s just not going to be signed until the morning, but it’s not a legal contract so you can get out of it. It’s your word. I would, if I agreed to something and shook on it, I would see it through, but you’re not obligated to. It’s not a legal contract. Second, offers more money, sometimes more money is more money. But there’s no need for the agent to go spiral with what should I do? Ethics this or that. It’s not your decision. Present it to the seller. Let the seller decide unless the chips fall, whether they make. So yes, taking things too personal is definitely something that other agents do. Thanks, Preston. For sure.
Jill Glanzer:
Yeah, that was a good one.
Matthew Maschler:
Thank you. Jill.
Jill Glanzer:
I’m going to go real basic here, not responding to showing requests. So in the MLS, there’s many different ways that a realtor can communicate how they want you to request a showing on their listing. It could either be through showing time, which is like a computer program that you request a showing and they get an alert and then they would respond to it and you would get a confirmation or you text them or you call them or you call their office, whatever it may be. So
Matthew Maschler:
The listing agent sets
Staci Garcia:
The parameters.
Matthew Maschler:
The listing agent says
Staci Garcia:
How when I look at a property,
Matthew Maschler:
I look at the
Staci Garcia:
Instructions, how do I make an appointment? And the
Matthew Maschler:
Listing instructions say,
Staci Garcia:
Schedule online
Matthew Maschler:
Or
Staci Garcia:
Text or
Matthew Maschler:
Call or call owner. The listing agent
Staci Garcia:
Sets the parameters and tells us as the buyer’s
Matthew Maschler:
Agents
Staci Garcia:
How we
Matthew Maschler:
Are supposed to make an appointment.
Jill Glanzer:
And I always try to follow what they want. I try to read the remarks, I try to do what they want, and now I send my request and I understand you’re not going to get back to me within two hours. I don’t, don’t expect that I should make it early enough where I don’t, it’s not last minute, right? It winds up being sometimes two days if I’m doing it a week in advance or there’s just no communication, no response to my request. And then I have to text them. They’re not answering me. I call them, they’re not responding, and maybe they’re on vacation, maybe they’re somewhere, I don’t know where, but there’s no response. There’s nobody else in place of them if they are on vacation.
Matthew Maschler:
So
Jill Glanzer:
A week later they’re like, oh, I was on vacation.
Matthew Maschler:
So they set a parameter up, they say text for showing instructions, you text them and they ghosted.
Jill Glanzer:
This is kind
Staci Garcia:
Of what happened to you because that listing came out on, I believe on a Saturday, the FAU one. And then we wrote the offer right away. And then she did not reply until Monday morning. But
Matthew Maschler:
On the showing instructions, the showing instructions said showing start Monday, and I think it was Friday, I think it was Friday was day zero, but Saturday and Sunday was all blocked out online. I was able to schedule a showing for Monday at 1130. You scheduled for 1145? I
Staci Garcia:
Did.
Matthew Maschler:
And so we scheduled the showings, but then she canceled them Monday morning.
Staci Garcia:
So she
Jill Glanzer:
Did what Jill
Staci Garcia:
Just said though. She made up the listing and then she just disappeared for a couple days.
Matthew Maschler:
But I got the appointment, the
Jill Glanzer:
Appointment was confirmed through showing time or whatever.
Matthew Maschler:
I got the showing instructions were scheduled online starting Monday, and I was able to schedule online starting Monday. Now the problem with that, if something gets listed Friday, the reason you send the offer right away, it gets listed Friday. They’re not showing till Monday. Well, let’s, in the real world, we know they’re shopping, they’re trying to get their own buyer in. They’re trying to double end the commission. I know by Monday morning that that property is not going to be available,
Staci Garcia:
Which
Matthew Maschler:
Is why I send an offer at 20% over list with the most beautiful offer you could possibly see. And crickets, you know what I should do, what I should do? I should increase the realtor commission.
Jill Glanzer:
Oh, pay her another, let her get more of your commission.
Matthew Maschler:
Yeah, if I waive the buyer commission and let her get the whole
Jill Glanzer:
Commission. Yeah, Ben mentioned that.
Staci Garcia:
Yeah.
Matthew Maschler:
Yeah. So anyway, but I don’t think it’s greed with her. I think she was drowning.
Staci Garcia:
Yeah,
Jill Glanzer:
I think it’s really hard in this
Staci Garcia:
Market. I was just going to say, maybe the chiming was off in a certain way. They put it on a Saturday, just throw that listing in the MLS and then I’m going on
Jill Glanzer:
Vacation. We’ll start on Monday.
Matthew Maschler:
Even if she wasn’t going on vacation, even if she just listed it went to the bathroom, by the time she got back from the bathroom, she probably had a hundred texts.
Jill Glanzer:
That is so true.
Staci Garcia:
True. That is true.
Matthew Maschler:
That is true. So yes. So Preston had his issue. I’m summing up Jill’s issue as realtors not following their own showing instructions.
Jill Glanzer:
Correct?
Matthew Maschler:
Yep,
Jill Glanzer:
Yep,
Matthew Maschler:
Yep. That is something that realtors do that really, really gets their coat. Stacy?
Staci Garcia:
Well, I feel like I have a lot
And mine almost follows Jill. My main one, and it’s been going on for since I started, is, and we work on a team. So I have the understanding of when people work on a team, they don’t do every part of the role. Some people work in the office, some people work in the actual showings and do open houses and that sort of thing. I had a transaction and the person, I never met them once, the actual agent. And that was such a difficult transaction for me because I didn’t know who I was dealing with. I never had any personal relationship with the other agent.
Matthew Maschler:
Were you the buyer or
Staci Garcia:
I represented the buyer and every time she asked me for something, I had to email or text or, well, I did all, but I didn’t know who I was texting. It is never the same person twice. So it was a team, and I know it was a team because the name of the agent is the team, but when you send in the offer, you send it to offers at then when you send in the transaction questions or anything, it was like questions at and reference the address. It was so impersonal. And at the end of the whole thing once, and I did the job for both people honestly, because there was never any other person. But once the whole thing was over, my buyer moves in and she wants the lockbox off her front door so there’s no lockbox off the front door at this team. So I didn’t know who to call or text or email, and I was doing all three every single time and I was exhausted by it and nobody wanted to claim that responsibility. One person said there is a person who does that, we don’t know who it is. Well,
Jill Glanzer:
That’s great.
Staci Garcia:
And every week they go to places and they remove all the lock boxes of all the places that sold. I’m like, wow, you guys are so successful and busy that you have a rando collecting lock. Have a lockbox remove. Right? And I said,
Jill Glanzer:
Lockbox remove. I want that gig.
Matthew Maschler:
So what do you do for, what do do for a living parent? Bring your dad to work. Bring father, remove
Staci Garcia:
All these lock
Matthew Maschler:
Boxes. Yeah, I go around, I remove the install and remove all super lockbox.
Staci Garcia:
Do you think
Jill Glanzer:
At the end of the year they get the golden lockbox
Staci Garcia:
Award? Good one, Jill. That’s great. So my buyer that moved in now she’s said if they don’t remove it within one day, I’m going to take a hammer to it or whatever. And then we break that thing off.
Matthew Maschler:
I don’t know. I think you’d break your doorknob before you broke
Staci Garcia:
The flip box. Right? I know. I told her that.
Jill Glanzer:
Why don’t you unscrew the
Matthew Maschler:
Doorknob? You can unscrew the
Staci Garcia:
Doorknob. I guess she would have, she was furious. She wants the
Matthew Maschler:
I’d be furious
Staci Garcia:
Off the it’s and there’s a key in it. So there’s a key in that.
Matthew Maschler:
Well, you could open
Staci Garcia:
It.
Matthew Maschler:
You could open it and take the key out.
Staci Garcia:
Yeah, I told her that. And then we could take the key out and there’d be nothing in it, but she’s like, it didn’t matter anyway. She was just going to change the locks. It just was the point was she didn’t want anything on her property that represented from them. It was now her house and she wanted them gone. Plus they were going to show up sometime and she didn’t know when that was going to be. So that was a huge issue. And now when I will not deal with anyone on that team. And when you
Matthew Maschler:
Don’t have a choice,
Staci Garcia:
Well, no, I do have a choice. If I represent the buyer and I’m looking for listings and they say, I want to see this, I’m like, we don’t. It’s not going to go. Well, I’m going to tell you right now.
Matthew Maschler:
Yeah, sometimes you got to hold your nose.
Staci Garcia:
I know. I see it and I say I had a really bad situation with a transaction with that team.
Matthew Maschler:
I have three people on my shit list, but I forgot who they were. I need to really print it, hang it somewhere. Do not do business with
Staci Garcia:
It. Sometimes is hard when you know that you’re going to pull the weight of two parties in this and that doesn’t go well.
Matthew Maschler:
I sent a text last night to someone who my last deal with went horribly wrong. And that was a couple of years ago, and there was just something funny. They closed on a transaction and I wanted to say something nice about it, and sometimes Jill was on the threat. She’s smiling. So Jill was on the threat. That
Staci Garcia:
Was awesome.
Matthew Maschler:
I wanted to make sure it was the right thread. And so I scroll up a little bit to see what the last thread was, and I see this whole argument back and forth. I was like, holy shit. But I sent it anyway.
Staci Garcia:
That was great. Have a short term memory and you’re my new best friend. She didn’t even get it though. What’s funny,
Matthew Maschler:
We
Staci Garcia:
Can’t really talk about it because whatever, it was pretty funny.
Matthew Maschler:
It was hysterical.
Staci Garcia:
It was funny.
Matthew Maschler:
What’s funny, sometimes when I am talking and have ideas and tell people to do things, they laugh at me. They think I’m funny and I’m like, I’m just being serious. But when I’m joking, nobody gets it. See, that wasn’t even a joke. And you all laugh, I be honest. That’s serious. If I made a joke, you’d know it. No laughter. It gets my goat.
Staci Garcia:
What?
Matthew Maschler:
Tell us. So when there’s a lot of these HOA or condo associations down here, and then you have the buyer. When you represent the buyer, they have to get the documents, the HOA documents and the condo documents. So sometimes the listing agent will deliver, hand deliver, it’s 2021, and they’ll deliver. They’ll mail you or deliver, tell you to come pick up the documents. I’m like, you can’t email ’em to me. They’re like, no, no, they’re original. And they give me these stack of Dirty OG coffee stain,
Staci Garcia:
OG docs,
Matthew Maschler:
Lipstick, all kinds of gross smelly file with the condo docs or the HOA docs. Where have these been? And I’m like, did this seller have it in their kitchen? I know my wife has in the kitchen above
Staci Garcia:
Little
Matthew Maschler:
Station, it’s on,
Staci Garcia:
They’ve
Matthew Maschler:
Got the
Staci Garcia:
Phone book recipe,
Matthew Maschler:
The phone book and the recipes up there, and they’re like,
Staci Garcia:
They
Matthew Maschler:
Had this thing for 32 years. They’ve done nothing with it. Right? They didn’t need it 33 years. Me. But they had to keep it because if they ever sold their house, it’s $50 for a new set. And they kept it. They kept it for 30, 40 years to give to me. And now I’m like, alright, so that’s garbage. You should throw that away because there’s no way. Those are the current docs.
Staci Garcia:
No, there’s amendments, there’s all kinds of things
Matthew Maschler:
In 30 years. You don’t think that the board had a meeting and made an amendment to the docs at ever in 30 years. So those are not current. Those are garbage. Throw them away. I’m not taking it. Get me something current, but it’s $50. Yeah, it’s $50.
Staci Garcia:
You got to pay it. You’re selling your house and you’re literally risking the sale, not having the current documents. I could do a whole show on this map. You know how
Jill Glanzer:
Passionate I am about
Staci Garcia:
Documents.
Matthew Maschler:
We had a seller, we had a seller last year who gave us, he wants to give us the original documents from when they bought the house. And I mean, it was, I want to say a filing cabinet. And some of it was structural issues from the developer that the developer had to come back and fix. And I’m like, you don’t want to give this to the buyer. You just don’t want to put this stuff in the
Staci Garcia:
Tmi. He probably never read any of that
Matthew Maschler:
Stuff. Much information,
Staci Garcia:
Pictures, no pictures of when they were building a crack that they filled in. Yeah,
Matthew Maschler:
There was foundation issues
Staci Garcia:
And
Matthew Maschler:
The builder came and redid it in 1987.
Staci Garcia:
And it’s
Jill Glanzer:
Fine.
Matthew Maschler:
It’s fine. It’s nothing that needed to be disclosed, but you just don’t want to put, it’s like when you’re dating someone and you meet their ex-boyfriend, right? You just don’t want to see that.
Staci Garcia:
It’s like when they have a book of all their exes pictures of all of them and names and addresses and their relationships. It’s too much.
Matthew Maschler:
Okay, Preston, back to you. Cool. Something that agents do that pissed you off. Something that agents do that pissed me off. I think it just goes back, certainly back to Jill, just in general. Sometimes they don’t respond nonresponsive. And I can call ’em, I can text ’em, I can email, and it’s like, where are you at? Haven’t heard anything. Crickets. You know what gets me when the response is just blame. Oh yeah. Just like, Hey, what time is this? Or Hey, the appraiser didn’t come. You have to reschedule it for Tuesday. And it’s just rescheduling, right? Yeah. We don’t need blame. We don’t need to know why. We don’t know whose fault. Whatever it is, whatever it is with the bank order, we don’t need to know whose fault it was, who screwed up. We’re here in the now, let’s proceed. What’s the next step? I want to find out what the next step is. And too many agents out there just want to assign blame.
Staci Garcia:
True. Very true. Yeah.
Matthew Maschler:
Stacy, what do you got?
Staci Garcia:
Mine was, agents don’t change the status of their listing. So your clients are looking through the buyers and they’re looking through either Zillow or all of the other things and for hours and hours and hours and sending you things they want to see and things they want to see. And they get their hopes up. And you text the listing agent and they’re like, oh, we’re already under contract.
Matthew Maschler:
So the multiple listing service has statuses and an active listing means it’s for sale. If it’s under contract. It used to be called contingent. And what that meant was it’s under contract, but there’s issues. There’s an inspection, there’s a mortgage contingency, there’s other issues. So the contract can be canceled if something happens. So that’s why it’s contingent. It’s contingent on this other thing. They changed that status in the MS to active under contract, which is I think it’s a bad renaming because I think the general public wouldn’t understand it. It’s active, it’s showing it’s active, but it’s under contract, which means that you can see the property, but there’s a contract. You’d have to make a backup offer. And that used to be a status called pending, not pending backup.
Staci Garcia:
The
Matthew Maschler:
Combined backup with contingent to make active under contract. And if I call the agent and I say, Hey, I know that your property is active under contract, we’d like to see it possibly make a backup offer. And the agent says, no, I’m sorry, we’re not showing. Well, if you’re not showing it shouldn’t be active under contract, you need to move it to pending. Pending means it’s under contract. So when you said wrong status, that status is misused all the time. Active under contract. And it could be malicious. See, listing agents is trying to get leads, get more
Staci Garcia:
Get
Matthew Maschler:
Leads, or it could be ignorance, but if the property is active under contract, that means Mr. Listing agent, you should be showing it. Don’t tell me you’re not showing it. If you’re not showing it, move it to pending. Don’t make it active, but under contract. But worse than that, it’s just active and there’s a contract because if it’s active in the MLS, it should be active. Now there is a moment, right? There is a moment when you receive an offer, you negotiate it back and forth. It’s out for signature. One signed it, and you’re waiting for the signature back and that’s active. But if someone calls me at that moment, I mean it’s awkward. Do I set up the showing appointment knowing that any minute now? Could be a couple minutes. Could be a couple of hours.
Staci Garcia:
Well, very, I could say that doesn’t really fall under this one, but I could say, I understand you’re in the middle of a contract. Call me, let me know which way it goes. No,
Matthew Maschler:
But be as a listing agent, I don’t have a way to tell the world that it’s
Staci Garcia:
Negotiating,
Matthew Maschler:
That it’s imminent. So if it’s 10 o’clock at night and I’m just expecting it to be signed in the morning, I don’t want to pen it not having the signatures. But if someone makes a showing request, Hey, hey Matt, can I show this? Can I show the house tomorrow? I’d be like, so I hate that moment because to me, if it’s active, it should be shown. And if someone has it as active and won’t show it to me, I will report them to the MLS.
Staci Garcia:
I think that’s when agents ghost that is in the morning, you made an request, it’s been listed a couple of days, and they’re not getting back to you for five, six hours. They’re not answering their phone, they’re not texting you back, and it’s because they’re negotiating offers and they don’t know what to do. So
Jill Glanzer:
They freeze and then they just kind of ghost you and ignore, you
Matthew Maschler:
See, if they’re in
Jill Glanzer:
This market, it’s like this market. But
Matthew Maschler:
If they’re negotiating, get someone, you can get someone else in. It’s really only when it’s out for signature when it’s really like, okay, we have a deal. But if they don’t have a deal in principle, if they’re negotiations back and forth and they don’t have a deal in principle, respond to new leads and new offers because there’s real money being left on the table when these agents don’t.
Jill Glanzer:
I have a story about that last week.
Matthew Maschler:
Go ahead.
Jill Glanzer:
Okay, so last week I was trying to get into a property. I texted the agent at six o’clock at night, no response, put in a showing request at six o’clock, no response. Finally the next morning, she’s like, listen, I have two offers on the property, but I’m going to go ahead and let you show it, but you got to be ready to make an offer. If your buyer likes it, call me right away because there’s two offers. One of them is not good, but one is pretty good and the seller may want to take it, but she’s willing to wait. So I had the appointment set up for 10:30 AM I’m on my way there, and at 10 20 she calls me and says, I’m sorry, I was in a dental appointment and my seller signed the one offer. So now I have to tell my buyer who was making it all the way to that listing, I’m sorry, it’s under contract now. It’s just a showing for a backup offer. It’s stressful fire,
Staci Garcia:
A backup offer.
Jill Glanzer:
Yeah. It was almost better if she just didn’t call. Honestly, it was almost better if she didn’t call me. But I’m glad she did communicate, but at the same time, she didn’t really know what her seller was going to do. Right.
Matthew Maschler:
She
Jill Glanzer:
Acted like she did.
Matthew Maschler:
Right, right. We’re finishing the annoying thing of not having the proper status in the
Jill Glanzer:
MLS.
Matthew Maschler:
But you touched on something else. She acted like she did. And we talked about agents earlier being emotional, but this is something else. This is agents who think it’s their deal. They act like they’re the seller. They think they’re the seller or they’re the buyer.
Jill Glanzer:
They could get the seller to stop doing something or not sign when it’s literally there.
Matthew Maschler:
Right. You ask for something on behalf of your customer and they just tell you No. I’m like, no, no. It’s not your decision. You can’t tell me. No. You have to ask your customer. And it’s their decision. Too many agents act like they’re the buyer or they’re the seller. Correct. And it’s not their decision to make, it’s not their deal. It’s not their decision to make. And that I think too many, too many agents do.
Staci Garcia:
Absolutely.
Jill Glanzer:
I agree.
Staci Garcia:
Yesterday I went to a later afternoon appointment at five 15 out of the way. It was out of the way for my client, and when we got there, we couldn’t get the lockbox open. It’s
Matthew Maschler:
Worst.
Staci Garcia:
Okay, so one of the things that, I mean, I guess it goes along with, I mean, it’s just a mechanical situation, but I feel like it might be the reason that the house has not been rented in 34 days. The listing agent said it was because of the potential tenants didn’t pass the background check or stuff like that. I feel like maybe they just tried to get in through the lockbox and they couldn’t get the key and they gave up, but I didn’t want to say that, a
Matthew Maschler:
Horror story of that.
Staci Garcia:
And he’s like, can you FaceTime me? And I’m like, so that I can show you that I’m putting the right numbers in. It’s not my first lockbox, but I’ll, I’ll FaceTime you. I FaceTimed him and I showed him, I put the numbers in and I pressed the button and I push it down and I’m like, this is really, I don’t want to accuse you of anything except saying if you make it so difficult that you can’t get in the house, then I can see why this house has been on the market for 34 days. If it’s so difficult for an agent to make it that impossible to see the house, then the agent is the cause, in my opinion.
Matthew Maschler:
Have either of you dealt with, or Preston, have any of you dealt with the other agent hitting on you?
Staci Garcia:
Maybe. I
Jill Glanzer:
Feel like it definitely had to have happened
Matthew Maschler:
Once. Definitely. I just can’t. Definitely with you in St. Andrews. Oh,
Staci Garcia:
Yes, yes. Now
Matthew Maschler:
I remember.
Staci Garcia:
Yes,
Matthew Maschler:
Definitely.
Staci Garcia:
Yes. Yeah.
Matthew Maschler:
Yep. But I really shouldn’t say that. It wasn’t one any of the
Staci Garcia:
We erase.
Jill Glanzer:
Can we erase that? It
Matthew Maschler:
Wasn’t, it wasn’t any of the resident realtors there. It was just some
Staci Garcia:
Random
Matthew Maschler:
No, no, no. Because honestly, most listings aren’t done by the resident realtors. No, they have a higher percentage than other people, but most of the time it’s not them. So no, this was one out of cross springs that I was specifically remembering happened with Jill. But I thought someone was hitting on you yesterday, Stacy.
Staci Garcia:
Really?
Matthew Maschler:
Yeah. Oh,
Staci Garcia:
I don’t remember. They
Matthew Maschler:
Told you what time they’d be at the park.
Staci Garcia:
They did. I think you’ve been hit on By a
Matthew Maschler:
Buyer. By a
Staci Garcia:
Buyer.
Matthew Maschler:
Once
Staci Garcia:
I had an agent uncomfortable that I was trying to be very, very flirty with, because I really wanted my deal to get chosen. So I was making conversations that he would remember me by, so that when he had all the deals in front of him, he would be like, oh, Stacy Garcia, there
Matthew Maschler:
You go.
Staci Garcia:
I know that deal. Yeah, right. Let me choose her. And then he did call and apologize that he didn’t choose my potential renter
Matthew Maschler:
People. Did he try to make it up to you?
Staci Garcia:
Yes. He said, tell me have drinks. He wanted to meet me and work with me in the future. I was like, okay, well
Matthew Maschler:
Work with you.
Staci Garcia:
Right. But since he’s not taking my people, no,
Matthew Maschler:
No deal
Staci Garcia:
Or no deal, no
Matthew Maschler:
Deal. Negotiate better.
Staci Garcia:
I was like, you’re the weakest link.
Matthew Maschler:
Goodbye.
Staci Garcia:
That’s great. Yesterday I had an issue with a person that didn’t speak any English, and that was, that’s not easy. And even in person, I guess I try to speak every language. So even the language of love?
Jill Glanzer:
No, I was trying to speak, I was
Staci Garcia:
Trying to speak Portuguese, Spanish, English in person, doing hand gestures, and he’s just standing there shaking his head no. Sign language.
Matthew Maschler:
Sign language.
Jill Glanzer:
Yeah, I do. And then
Staci Garcia:
I said
Jill Glanzer:
She was drawing pictures. I would’ve dropped. I
Staci Garcia:
Would’ve drawn pictures if I had paper. But I asked Aaron, I was doing everything to try to get him to answer any questions. And then he said, Turkish. Turkish. That’s why I said to you, I met a Turkish
Matthew Maschler:
Person.
Staci Garcia:
I needed a translator just for the agent. And that was stressful. There was nothing I could ask, nothing I could do. He
Jill Glanzer:
Probably liked it that way.
Staci Garcia:
I think
Jill Glanzer:
So. Some people do.
Staci Garcia:
They’re like, yeah, just claim another language.
Jill Glanzer:
It would be nice to be able to claim that you’re some other language for some people. Sometimes. I have another one. I have one that annoys me.
Matthew Maschler:
Yeah. What’s that?
Staci Garcia:
Bad
Jill Glanzer:
Photos.
Staci Garcia:
Oh,
Matthew Maschler:
Bad MLS photos or bad.
Jill Glanzer:
Yeah, bad
Staci Garcia:
Mls.
Jill Glanzer:
Well, that too, but bad. No, those are two good photos. And then when you meet them, they look different, but it’s photos in the MLS of just,
Staci Garcia:
I
Jill Glanzer:
Look at them and I think, do you really think this sells the house? Just terrible pictures with toilets up with towels just stuffed in different places of closets that are totally messy. Not the pretty closets that you see in the model homes with the pretty bags and the three white shirts. I mean, this is stuffed in with different hangers. You’re like, why do you think that that’s a good idea?
Staci Garcia:
That’s true. And people take pictures and they put in the wrong size, so they become really, really
Jill Glanzer:
Small. So you’re on your phone, you’re trying to
Staci Garcia:
Look at pictures and you’re trying to stretch
Jill Glanzer:
The picture
Staci Garcia:
Out so you can see the whole thing.
Matthew Maschler:
And I’ve seen when the first picture, the primary photo is sideways or upside down.
Staci Garcia:
Upside down,
Matthew Maschler:
It’s just terrible.
Jill Glanzer:
How about when they put only a photo of the picture of the house and they put no other photos? My customers automatically assume that the house must be a dump when they see that.
Matthew Maschler:
So now I have a different reaction when I see bad photos and bed MLS descriptions in all caps and stuff like that. It doesn’t bother me. It doesn’t piss me off. They’re bad at their job, but it doesn’t affect me. I’m not good, man.
Jill Glanzer:
Keep being bad.
Matthew Maschler:
I’ll call that seller in six months when that house doesn’t sell. Bad agents can sometimes affect you, but when they’re just bad at their job, I mean, I think that just shows us where we shine. So they’re a bad agent, and I’ll pass those photos around with you, but it doesn’t bother me. It doesn’t piss me off. It doesn’t piss me off.
Staci Garcia:
It makes me laugh. I do screenshot them and send ’em to my friends and say, this one is awesome. It’s that bad,
Matthew Maschler:
Right? There’s funny, it could be different show, right? Funny things that realtors do, right? When this one won’t last and it’s been in the market for 200 days,
Staci Garcia:
Maybe you should
Jill Glanzer:
Change the public
Staci Garcia:
Remarks at some point.
Matthew Maschler:
Showing instructions, say no showing president’s weekend, and it’s May now, and the show instructions still reference February. It’s just bad at their job. Really bad. And I’ll get to where that pisses me off. Where that pisses me off is when I go on a listing appointment, when I try to prove myself every time, every time, every time. Start over. I can’t show the people in the general public just how bad people are. I lost listening to somebody and they put the listing up and it was terrible. Bad grammar, bad spelling, bad photos. Their agent did a terrible job. And they don’t know. They don’t know, and they’re not going to know.
So if you’re out there, if you’re currently listed and you’re listing expires, if your listing expired, please call us any of the four of us. We will come in, we will show you how bad your realtor was, how bad their listing was, how bad their photo was, because not this market where everything’s selling like hotcakes. But in any market, if your house wasn’t selling, I could come in and tell you why. I could look at the MLS and tell you why your house wasn’t selling. And the number one reason your house wasn’t selling is because your realtor sucked. They didn’t know how to count, right? They said there was four bathrooms. There were three.
Staci Garcia:
They put, come on wrong subdivision.
Matthew Maschler:
The wrong subdivision,
Staci Garcia:
Say Now when you search it,
Jill Glanzer:
You can’t find it.
Matthew Maschler:
They make weird abbreviations. It messes with search. There’s so many things to get wrong, and I’m telling you, every time I can get into a listing after it expired after six months or after a year after it expired without being sold, with the exception of price, because obviously price is a huge driver. I could tell you what was wrong with that listing before this hot market. I came into the oaks, took over a listing from somebody, and basically the number of bedrooms and bathrooms were wrong. And it’s just confusing to people and it messes with their search. So maybe somebody wasn’t looking because they weren’t looking for what was being described, even though what was being described was good, but they had too many bedrooms, not enough bathrooms. And these shouldn’t be subjective things.
Staci Garcia:
Some people do the search. I do it often for a downstairs primary bedroom. So the downstairs, one bedroom downstairs, you can actually look for it. Or one pool.
Matthew Maschler:
I don’t trust that search. You
Staci Garcia:
Don’t. And everyone gets it wrong.
Matthew Maschler:
Yeah. Why? I don’t trust that search stuff.
Staci Garcia:
It’s frustrating. Should the primary
Matthew Maschler:
Bedroom down,
Jill Glanzer:
It should be easy.
Matthew Maschler:
Yeah. So in those situations, what you have to do is you almost have to do two searches, one with the correct information,
Staci Garcia:
But
Matthew Maschler:
Then one other one that you have to do kind of by hand just to double check that you didn’t miss things.
Staci Garcia:
People
Jill Glanzer:
Send
Staci Garcia:
Me stuff and I’m like, this isn’t a one floor a property. And they’re like, it says one floor. I’m like, I know the agent got it wrong.
Matthew Maschler:
They left it blank, or something like that. The other issue, sometimes the agent gets it wrong sometimes because there’s three different MLSs that all that we have access to. And basically a multiple listing service is a database. So there’s three different databases. One in Palm Beach County, one in Broward County, one in Dade County. And our program, the software that I use to search that database, is geared for mine. So sometimes when the software is viewing an out of area database, the fields don’t always exactly match up. So a lot of times when there’s wrong information like that, you have to check where the agent is, a member of what association agent’s a member of, because that messes things up all the time.
Staci Garcia:
Okay.
Jill Glanzer:
I think there’s a lot to be said about before you schedule a showing, call the agent, talk to the agent about the house, because sometimes the descriptions aren’t right. Sometimes things don’t look clear to you, understand what you’re going to see. There’s not always time. I get it.
Matthew Maschler:
You can’t do that in this market.
Jill Glanzer:
I know, and not in this market, but I’m just talking in general as a good agent, and I’ve been guilty of not doing it too. But what I’ve learned is one of my other pet peeves is agents who don’t read the public or broker remarks, and then they show up with their buyer going, oh my God, this is on the road. I didn’t know. Or, oh, the master’s up. Yeah. Where are the
Staci Garcia:
Stairs?
Jill Glanzer:
I got that a lot.
Matthew Maschler:
I can’t stand agents who dwell on if it’s on the road.
Jill Glanzer:
That’s true. Every house is on the
Matthew Maschler:
Road sometimes. Sometimes a house backs to the turnpike or something and it’s loud. And you know that when you made the listing appointment, or you should have at least looked, but sometimes they just, it’s on a road. The house back’s to a road that’s not a major highway. It’s not a route one or anything like that. And they won’t stop about it. It’s like, and what you said, sometimes I just have to look at ’em and I go, listen, all these houses are on roads, otherwise you couldn’t get here. Sometimes agents are just obsessed about something. But yes, all houses are on roads. You have to get to the house somehow. And was this house in particular was, it’s just back to an community interior road, but it wasn’t a high traffic road or noisy road or anything like that. So the agent just dwelled on and they turned in
Jill Glanzer:
Front
Staci Garcia:
Of the buyer. Aren’t you here to sell the house front? I didn’t
Jill Glanzer:
Realize your job was to point out every negative when you are shown, that’s another one
Matthew Maschler:
Pointing
Staci Garcia:
Out every
Jill Glanzer:
Negative when they walk through the house with, they’re trying to show that they know stuff.
Matthew Maschler:
They’re trying to justify it. But
Jill Glanzer:
No,
Staci Garcia:
You are
Jill Glanzer:
Here as a guide and let
Staci Garcia:
Your buyer feel
Jill Glanzer:
The house. Let them walk in and walk around it and see themselves in it. Stop pointing out, oh, the AC is whatever age you might want to have that looked at. Or, oh, these floors are horrible, awful. Maybe you should tear them up.
Matthew Maschler:
And we’ve absolutely seen an agent who said, oh, these floors need to be redone, or the kitchen needs to be redone. And I’ve seen their customer, one looks at the other and says, I kind of like this kitchen. And it’s sometimes taste and color is up to the buyer. It’s not up to you as listing agreement to know if this shape of floor tile is current or not current, because it’s just taste. There’s a reason why Baston Robbins has 31 flavors. Someone might like it. When I first started this, and people refer to things as tear downs. I didn’t understand the concepts because in New York, New Jersey, you could have a house that’s 50 years old, a hundred years old. It’s not a tear down, right? You go down Cape May on the Jersey shore, they have Victorian houses from the 18 hundreds. You didn’t think to tear ’em down. But if it’s from the 1980s in Boca, you want to tear it down. Oh, I’m buying
Jill Glanzer:
It for lot value.
Matthew Maschler:
And when I first started in this, and the listing agent told me it was a tear down, and I was struggling with the word, so I said to him, I go, but is it color? Does it work? If I was blind, could I live here? That’s what I asked the person. If I was blind with the roof and the kitchen and the toilets, everything work. They’re like, yeah. I’m like, okay. So it’s just that the color and the styles out of date. Right. Okay. That’s what makes it a tear down. But took me a while to understand that in a situation right now where everybody wants to live in a Chipotle or an Apple store and go super modern, but there’s plenty of people that still want that heavy Mediterranean. There’s a house by me that looks like a king should live there. Like Louis, the IV should live there, and the right buyer who wants that is going to, it doesn’t make it a tear down. So when the agents put their opinion in and substitute their opinion for the buyer’s opinion and taste, that really gets me.
Staci Garcia:
I also feel like an agent is a tour guide in a way that they should be aware of your time as well. So what happens is if you have the listing agent, they come in, they take a tour. Sometimes I say, do you want me to take you around or do you want to just go around and if you have any questions, seriously yell Stacey, and I’ll answer whatever you need. They don’t leave. They just have a powwow in a room and get comfortable.
Matthew Maschler:
They’ve seen the house and now they’re talking, they’re talking about other houses, whether they’ve got to see tomorrow, they’re talking where they’re going to eat tonight.
Staci Garcia:
Right? Exactly.
Matthew Maschler:
And it’s 40 minutes, and I need to lock up and go. And you’re standing in the foyer or in the driveway?
Staci Garcia:
Driveway a lot.
Matthew Maschler:
And look, driveway as a seller and as a salesman, you can have as much time as you want. I hate the agent who buyers like the house. And then the buyer’s agent says, Hey, come on, everybody. We have another appointment. No. If they like the house, let them see the house. Don’t rush ’em out and see another appointment. But if you’re just standing around planning where we’re going to eat tonight, leave.
Staci Garcia:
There’s people that are waiting at the end of the street in their car because they have nowhere to go during Covid. Right. And I’m like, the sellers, they’re down the street in their car with their masks on waiting to come home and they can’t go anywhere. So can you guys take this story elsewhere? And they’re, like I said, I’m trying not to be rude, but really the sellers really want to come home.
Matthew Maschler:
Stacey and I were showing a house yesterday and we leave and we’re, we were lingering about in the driveway. We were guilty, but there was a guarder there, and he was there with this big leaf blower, and he was glaring us. We
Staci Garcia:
Got to get out of here. He
Matthew Maschler:
Was glaring at, I was like, you must leave. I was so uncomfortable. We drove the cars down five houses and then continue the conversation. Five houses down. But that’s what you’re supposed to do. Don’t linger on the people’s driveway after a showing and talk about next steps. Go down three houses.
Staci Garcia:
Yeah.
Matthew Maschler:
So yeah,
Staci Garcia:
I think that another thing that bothered me about that was that they had the lawn guys there when we were supposed to see the house. I know that it’s sometimes out of the control.
Matthew Maschler:
You can’t control
Staci Garcia:
That. And the family that was there, that was supposed to be not there during the showing.
Matthew Maschler:
Yeah, the tenants were there.
Staci Garcia:
Yeah, they
Matthew Maschler:
Were very nice. I find myself, when the properties are occupied, I kind of view my role as distraction, and I’ll talk to the owner or the tenants or anything and just engage them. I can talk to anybody about anything. That’s why I have two podcasts. I might even start a third, but I could talk to anybody about anything. So I was just engaging them so that you could show our customer around. So I didn’t see the house.
Staci Garcia:
In a way it makes me, I mean, it happens, obviously, but it makes me a little uncomfortable because the first thing that happened was not my client, but her mother came in and the first thing she said was, and the people that are living there was
Matthew Maschler:
Because of the paint color.
Staci Garcia:
I don’t know, whatever it was. I
Matthew Maschler:
Loved the paint color. I’d never seen this paint color. What
Staci Garcia:
Color was it? Green
Matthew Maschler:
Lime green from the seventies.
Staci Garcia:
Oh.
Matthew Maschler:
And when I say never seen this paint color, I mean, I have
Staci Garcia:
Just
Matthew Maschler:
Not recently until you saw the house, and I believe it’s coming back.
Staci Garcia:
I believe it. I’ve been
Matthew Maschler:
Telling people it’s coming back.
Staci Garcia:
That’s why I save all my clothes from high school.
Matthew Maschler:
We’re going to see green kitchens,
Staci Garcia:
But lime green, no, let’s go more like a moss. Green
Matthew Maschler:
Moss. Green
Staci Garcia:
Moss.
Matthew Maschler:
Let’s do it.
Staci Garcia:
Yeah.
Matthew Maschler:
Yeah. It was seventies. Could have had check carpeting green. I know. I’ll show you a picture. Ill give you the,
Jill Glanzer:
There’s, there’s a house in a very high end neighborhood in Boca that when you look at, it’s totally redone and new. And when you look at the pictures, you think it must be from 1980, but it’s actually just been redone, and you’re like, you can’t figure it out. Has this been redone or is it old and it’s
Staci Garcia:
Brand
Jill Glanzer:
Spanking new. That’s interesting. It had mov and all different,
Matthew Maschler:
It’s been,
Jill Glanzer:
Yeah, it, it’s a new idea on the eighties.
Matthew Maschler:
I love the eighties, even though I wasn’t there. Those earth tones, the greens and earth tones, they’re coming back.
Jill Glanzer:
And also the turquoise and the mauves together,
Matthew Maschler:
Which
Jill Glanzer:
Was a very eighties thing. And so now they’re doing them again.
Staci Garcia:
When I was showing during Covid, I had everyone wear as a listing agent, booties over their shoes. And some of the agents came with stilettos on.
Jill Glanzer:
I was
Staci Garcia:
Like, oh my God, someone’s going to fall down.
Matthew Maschler:
That
Staci Garcia:
Was stressful. If you’re going to go show houses, wear sensible shoes, not a fashion show.
Matthew Maschler:
How do you guys feel about agents who purposefully underprice a home to get bidding horse?
Staci Garcia:
I think maybe they were listening to their client in some respects, or their client says, this is what I want.
Jill Glanzer:
I think it’s a strategy. There’s many strategies, and some people just choose that strategy. It doesn’t really bother me anymore. I’m kind of immune to it at this point in this market. And then I had a question about, you were talking about yesterday showing, or the one you made an offer on that was very low price, like 2 75. I mean, the question is, is that really low for the neighborhood, or is it just that that’s a low price range that everybody makes offers on
Staci Garcia:
Both. I would say,
Matthew Maschler:
I think certainly two years ago this, it wouldn’t have been worth 2 75. I just think in this market to get a three, two and a half apartment
Staci Garcia:
That’s redone
Matthew Maschler:
And Oh, it was beautifully redone.
Jill Glanzer:
Yeah,
Matthew Maschler:
That’s the issue. It was beautifully redone. But even if it wasn’t a three, two and a half apartment, it was underpriced in this market. But because it was beautifully redone, all brand new kitchen, brand new floors, it would cost you 50 or a hundred thousand dollars to do that.
Jill Glanzer:
I wonder if it was that agent strategy to Underprice. I don’t know.
Matthew Maschler:
No, she just got swamped.
Jill Glanzer:
She didn’t realize what she was getting into.
Matthew Maschler:
She didn’t realize what she was
Jill Glanzer:
Getting
Matthew Maschler:
Into because she could have listed it at 3 25
Staci Garcia:
And
Matthew Maschler:
Still got
Jill Glanzer:
Still,
Matthew Maschler:
That’s
Jill Glanzer:
True.
Matthew Maschler:
Tons and tons of offers in a bidding more true. So she just got swamped. And then what about agents? That list too high
Staci Garcia:
Just I don’t think they do it on purpose. I think they’re just not with the program.
Matthew Maschler:
I think they’re listening to their buyer, but to their seller,
Jill Glanzer:
The seller might not be ready to sell right away, but then in this market, things are catching up to that high price.
Matthew Maschler:
They are catching up. I don’t know that you could list too high in this market because things are selling. And we had that one on clin more
Jill Glanzer:
That
Matthew Maschler:
We listed too high, and it took a while to get up there.
Jill Glanzer:
It finally went. It met the price.
Matthew Maschler:
It met the price, and I think, and that was 18 months ago, but today it would probably be a deal.
Jill Glanzer:
Yeah,
Staci Garcia:
I do that sometimes when I buy on Ticketmaster and I think I might go to this concert. I might not go to this concert. Let me list them for sale at some ridiculous price.
Matthew Maschler:
You buy ’em and then list them high.
Staci Garcia:
Yeah, because I really do want to go to the concert. Let’s say I did it for the Eagles. I did want to go to the Eagles concert, but then I thought maybe I might not want to go depending on Covid or that week. I am very spontaneous. I might just decide I’m never leaving my house that week. So I put ’em up on resale on Ticketmaster at
Jill Glanzer:
A
Staci Garcia:
Ridiculously high price. And I think some people do that with houses, right? They’ll put it up at such a high price. They don’t really want to sell. They’re not sure.
Matthew Maschler:
Yeah, the make me move price.
Staci Garcia:
And then somebody actually bought my tickets and I’m like, oh man, somebody bought my tickets. Now I’m not going to the Eagles
Jill Glanzer:
Concert. Apparently it
Staci Garcia:
Wasn’t as high as I
Jill Glanzer:
Thought it was. You
Matthew Maschler:
Could buy shitty tickets afterwards. Yeah,
Jill Glanzer:
That’s
Matthew Maschler:
True. I bought tickets yesterday to Black Wrestle Fest, and I don’t think I’m going. And I bought front row tickets with VIP bus transportation. It’s Juneteenth Weekend
Staci Garcia:
In
Matthew Maschler:
Brooklyn. So I know in June, I usually do a family vacation. And I know I’m not going to be anywhere near Brooklyn, but I want to go.
Staci Garcia:
You should auction that off.
Matthew Maschler:
Auction it off.
Staci Garcia:
Yeah.
Matthew Maschler:
I’ll decide much later. But if anyone’s interested, black wrestle fest.com. My other podcast is going to sponsor.
Staci Garcia:
That’s cool.
Matthew Maschler:
Yeah.
Jill Glanzer:
I just thought of something.
Matthew Maschler:
What’s that?
Jill Glanzer:
On one of our listings? How about when an agent tries to convince their buyer who wants to make a full priced offer or above list? They’re like, the house is just not worth it. I can’t let you buy that. I can’t let you pay that. They’re the buyer’s agent. It’s my listing. The house is priced, I think, right at this time. And the buyers want to buy it. They love it. And the agents convincing them not to buy it because they don’t want to down the road for the buyer to be mad at them that they overpaid.
Matthew Maschler:
Right? There are people in this market that have an opinion and opinions are like, no, everyone has one. Some people think that we’re in a bubble. Some people think that this is a buying opportunity. Some people think the market’s perfect, but there are people, and I show there are customers, moms who think, oh, we’ll just wait until the market goes down. And I look at ’em straight in the face. I go, so you’re going to root against the US economy. What does it mean? Wait till the market goes down.
Staci Garcia:
It’s not going down.
Matthew Maschler:
You’re hoping for some kind of pandemic or crash. What are you hoping for when you’re waiting for the market to go down? There are people who believe that the market will go down. And when the agent believes that the market will go down and the buyer wants to buy, and that’s what happened, and the agent says, why? I can’t let my buyers overpay. Well, okay, well, where are they living right now? But that one, I don’t know. The one that you most, if it’s the same one that most recently happened, that caused me to go into the market and actually raise the price because at one price I was getting offers 10 or 15% below ask. So when I raised the price, if I got offers 10 or 15% below ask, it would be at the price. At
Staci Garcia:
Price.
Matthew Maschler:
We were asking, and we were definitely under the comps,
Staci Garcia:
Even
Matthew Maschler:
Though it was very, very aggressively priced. So yeah, again, the agent started themselves and they can’t let their, we should follow up with that
Staci Garcia:
Guy. And we heard the whole thing on the Ring doorbell camera. Oh, really? Ring. Yeah. The pet’s hilarious. The seller heard it and showed it to us. And I’m just
Matthew Maschler:
So warning to agents out there and buyers out there, please remember that anything you do or say in somebody’s house can and might be recorded. Not all cameras have audio, but just always act as if you’re being recorded when you’re showing a house. I used to, can I confess something? Confess I used to have a thing at open houses. If it was only at open houses, if I was in the master bathroom and there was colognes out on the sink, I would say all cologne. Not on showings. Only open houses. I take
Staci Garcia:
A look. Broker opens.
Matthew Maschler:
Yeah, broker open houses or open houses. I’d splash a little of the clone,
Staci Garcia:
All the clones.
Matthew Maschler:
One.
Staci Garcia:
Choose this one
Matthew Maschler:
If it was out. No, just like you go in the kitchen, there’s little baked goods.
Staci Garcia:
Did you eat the baked goods too?
Matthew Maschler:
Sometimes. But that was my thing at open houses. But I can’t do it anymore because of cameras. And usually there’s no cameras in the bathroom. But still,
Staci Garcia:
Yeah.
Matthew Maschler:
Now I kind of wanted to go do that. Nobody has open houses anymore. The houses sell too quick. Yeah, you’re right. But yeah, you got to be careful. There might be cameras. I know I’ve had listings where my sellers watched every listing. So there’s cameras and those ring doorbells have audio. So if you’re a buyer and you’re standing on the porch confiding in your buyer’s agent what you think of the house, good or bad, right in front of that ring doorbell, we can hear you. Absolutely. Is it a pet peeve with the agent? If we show up to a quote, vacant listing and it’s not vacant and there’s a surprise in the back. Like an animal? No, like a person. Do you remember that showing in the,
Staci Garcia:
Oh my God, that happened to me. Where in Boca Falls? No, in the aisles and the aisles out west. There was someone sleeping in the back room.
Matthew Maschler:
Sleeping in the back room.
Staci Garcia:
Yeah,
Matthew Maschler:
I’ve seen that. I’ve seen that. Preston tell the story. Yeah, so Matt and I was doing a showing, it’s okay to say the neighborhood or just somewhere in, I’ll just say somewhere in Boca. The Oaks. Yeah, it was the Oaks. It’s on Supra. So this is like a device that only agents can get into. Agent lockbox. Agent lockbox. We had an appointment. We had an appointment. They said it was vacant. We open it and you see in the house, there’s no furniture or anything. But then we see in the back, there’s this couple that’s sitting on sun chairs with no clothing on. We didn’t notice it
Jill Glanzer:
Right away. We were showing.
Matthew Maschler:
We were showing. And we walk into the backyard and
Jill Glanzer:
They
Matthew Maschler:
Were naked. Completely naked. Yeah. No clothes.
Jill Glanzer:
Wow.
Matthew Maschler:
It happens though.
Jill Glanzer:
Were they squatters?
Matthew Maschler:
No, they were tenants
Jill Glanzer:
Standing.
Matthew Maschler:
I don’t know. They were tenants that got out the house for the shower. Oh my. They were hanging out in the backyard until we were done with the showing.
Staci Garcia:
Wow. Naked.
Matthew Maschler:
They’re like late sixties, early seventies.
Staci Garcia:
Yeah.
Matthew Maschler:
But is that frustration at the, that happens.
Staci Garcia:
It happens. I would ask for a discount
Matthew Maschler:
Or a premium unless you enjoyed the show. Right?
Jill Glanzer:
I didn’t know about that one. That’s a good one.
Matthew Maschler:
These things happen.
Staci Garcia:
They happen.
Jill Glanzer:
So many things happen in a day week.
Matthew Maschler:
Oh yes.
Staci Garcia:
Well, there’s some people that
Jill Glanzer:
Just don’t show
Staci Garcia:
Up.
Matthew Maschler:
Oh, yeah. Don’t show up for the listings.
Staci Garcia:
Well, for the showings, people say, oh, I was on my way. But then when I got on 95, there was so much traffic that we just decided not to come. I’m sorry, I forgot to call you. Or I didn’t call you. And I go out of my way to make sure all the lights are off. Lights. Yeah. Everything. And I’m like, they’re
Matthew Maschler:
90. And by the way, we remember that when you try to reschedule,
Staci Garcia:
Right? What’s
Jill Glanzer:
Tough when you’re representing the buyer, you drive into the neighborhood, they’ve never seen it. You have showings set up. They said they wanted to see this neighborhood, and they’re like, I don’t like the neighborhood. I don’t want to see any of the five showings you set
Staci Garcia:
Up.
Jill Glanzer:
I’m like, no,
Staci Garcia:
Please.
Jill Glanzer:
These are an agents I know. Let’s just walk in each individual house. You could stay there for five minutes. It’s just
Staci Garcia:
So embarrassing.
Jill Glanzer:
But how do you deal with, that’s an interesting one. We could go on and on.
Matthew Maschler:
Also, when you have five showings in the neighborhood, and it’s a relatively new customer, you don’t always know how much time they need. Some customers spend a lot of times at showings, and even if they don’t like the house, they don’t let you know. They don’t like the house. They don’t like the house, but they look in every room, ask a million questions where there’re 40 minutes. I’m getting excited. I think that they like it. We leave and they’re like, no way. I’m like, if you don’t like the house, you don’t have to ask questions.
Staci Garcia:
A pet peeve of mine, and this is not even a real estate agent person. And when a client goes into a house and then they tell you about their own house in New York that has soft clothes drawers, and so everything they touch, they tell you about their own. Everything I have and I expect it to be, it’s an
Matthew Maschler:
Emotional experience.
Staci Garcia:
And I’m like, I don’t care what you have. Obviously you’re moving.
Matthew Maschler:
Forget. It’s
Staci Garcia:
Not about your
Matthew Maschler:
Husband. This is your new reality. You want to take them to new construction.
Staci Garcia:
Yeah, I’m done. New
Jill Glanzer:
Construction. That’ll be done in 24
Staci Garcia:
Months.
Matthew Maschler:
I have another thing that agents do that pisses me off when they agree to come onto the podcast and cancel last minute.
Jill Glanzer:
That’s not nice.
Matthew Maschler:
That’s not nice.
Jill Glanzer:
If someone agrees to come on and they cancel at the last minute, it
Matthew Maschler:
Happens sometimes.
Jill Glanzer:
Well, if there’s an emergency, I understand
Matthew Maschler:
They have customers, they have
Staci Garcia:
Showings. Yeah. Money talks.
Matthew Maschler:
Yeah, money talks.
Jill Glanzer:
Yeah. I mean, if they have something legitimate, it’s understandable.
Matthew Maschler:
It’s very understandable. But I also wonder from the beginning what their intention was,
Jill Glanzer:
Or did they think it was important? Because to me, if you have an appointment and it’s important to you,
Staci Garcia:
You can
Jill Glanzer:
Work around that appointment that’s important to you. So then did you ever want to do it in the beginning? Maybe you got cold feet
Matthew Maschler:
Yesterday. I ended up blowing off two appointments. I got jammed up. We had a buyer in a property that wanted to see us since they did all the work, and we had another buyer that we have some more appointments to show them. So I ended up canceling two appointments and it happens. So it just makes me wonder what the intention was at the beginning and
Jill Glanzer:
How far in advance did they cancel
Matthew Maschler:
The night before?
Staci Garcia:
Okay.
Matthew Maschler:
Yeah, it happens.
Staci Garcia:
Yeah.
Matthew Maschler:
If you’re listening, I’m kidding. And I love you.
Staci Garcia:
I wake up just for the show.
Matthew Maschler:
Do youm,
Jill Glanzer:
Excited for Tuesdays. It’s fun. I was thinking that I could talk here all day. Everything we talk about, I feel like opens up a new door in my
Matthew Maschler:
Brain
Jill Glanzer:
Of something
Staci Garcia:
Different
Matthew Maschler:
About podcast, right?
Staci Garcia:
Yeah.
Matthew Maschler:
It’s hard to stay focused on just talk. I get questions from people, people on the show right now, and I’m like, Ooh, save that for Tuesday.
Staci Garcia:
Well, there’s a lot of frustrating parts of the job and people think you don’t really deserve to make $30,000 in one day, right? Or $300,000 in one day. You’re just doing one thing. Clearly. It’s not one thing. There’s all of these other things and all of these other variables and people and personalities and little tiny issues that you go through every day. And so you’re one client, and we’re not even really talking about clients, but your one client thinks that they’re the client,
Matthew Maschler:
Right?
Staci Garcia:
They deserve all the attention. So it’s a stressful,
Matthew Maschler:
Hey, look, I give two bucks to the bartender and over the course of an hour, if I have two or three drinks, if I give him five or $6 and there’s 20 people there, right? He’s making a hundred dollars an hour. And people could argue bartenders shouldn’t make a hundred dollars an hour, but some hours they’re making 20 and some hours they’re maybe making 300. So it varies. Realtor, it’s the only job I can think of that’s literally a hundred percent commission with no draw, no advance on salary, a hundred percent commission, eat what you kill. So if certainly people don’t understand that, they don’t necessarily understand how it works. And you could work with someone for years and check in with them and they bought something else and you didn’t get anything for it. And that happens. It’s part of the job, but you can’t look at the one success in a vacuum as it relates to a million other factors. And then you have the ones that appreciate you for a job that you did well. And I think that’s what that cancels out. All the evilness and bitterness.
Staci Garcia:
Definitely. I want to say that the real estate agents that do a really good job and are awesome, I love working with
Matthew Maschler:
Love, working with Breeze.
Jill Glanzer:
Yeah, we could do a whole show
Matthew Maschler:
On such a breeze.
Jill Glanzer:
Great things
Staci Garcia:
That
Jill Glanzer:
Are great about real estate agents and then great things about great, there’s buyers that do everything that you love. And then there’s pet peeves about buyers and pet peeves about agents. So I mean, it’s both sides.
Staci Garcia:
I have an agent that I worked with and she sends me before she lists stuff, all of her
Matthew Maschler:
Coming soon
Staci Garcia:
Potential before it’s even coming soon and says, does your client want this? Do you have a client for me? We had such a good time working together.
Matthew Maschler:
Yeah, some of my best friends are people I’ve met on this job that are competitors and we’ve developed great friendships. So anyway, that’s going to be our show. If you are a realestate agent or want to be a real estate agent, want to join the Real Estate Finder team, please reach out to me@realestatefinder.com. I hope you enjoyed this podcast. If you want to hear more about me but not real estate, check out the Matthew Mania podcast available on whatever same device you’re listening to this now. If you don’t want to make your own podcast, please contact our friends at Pod populi. They just opened up a new office in Miami and they make it very, very easy. All you need is an idea and they will set you up the same way. They set us up for over 20 episodes. And if you want to buy or sell or rent a house in South Florida, please contact the Real estate finder team. All the agents of real estate finder, the ones that were on the show today, and the ones that will be coming on the show shortly. The future looks bright and the storms pass by the sky’s dog. Blue. When it’s almost that time, light shows cameras flash when I pass. Living in the moment, forget about the past. They saved the best for last. Matthew Mania. We about to make a splash. Life
Speaker 4:
Is a marathon full of sharp turns, got to keep pace while the hands on the clock turns high stakes. Five star real estate. I run a show, you could tell the boss, play electricity energy. If I brace, I’m always on time. Even if I’m come living life. Know what sound you knows. What’s it, what time? Whose time, what time? Who, what time? Got shook, scared. Can’t look. We’re not afraid of the big bad wolf.
